Communication with this company has always been poor, but they truly hit a new low when they disappeared a week before the planned removal date. Apparently, they couldn’t proceed due to some breakdowns, which I understand. However, they failed to inform me about it - they simply stopped responding! I had to deduce what was going on and eventually contacted AnyVan directly to resolve the issue. Thankfully, AnyVan found me another removal company!

The removal date was planned and agreed upon about a month in advance. Just a few minutes after confirming the date, they asked if I could switch to another day but I didn't their message for an hour and by then, I had already booked my flight, as this was an international move. I explained that changing the date would be complicated but not impossible, to which they responded not to worry.
How can you agree on a date at 18:48 and ask for a change at 19:08??

A week and a half before the scheduled removal, when I followed up to confirm if everything was still on track, they asked me again to move the date. By then, I had also booked rental cars and hotels, so I told them it was simply impossible. A professional removal company should not ask someone planning an international move to change the date just one week before the removal!

Moreover, it seemed like they hadn’t properly read the details of the job. In the description, I clearly stated that I had around 70 medium-sized packages, plus various pieces of furniture. According to AnyVan’s guidelines, each box is estimated to weigh 20–25kg, meaning the total weight would be at least 1400kg.
I didn't need 70 packages but decided to replace them with another heavy piece of furniture for the same identical total weight.
When I informed EasyMoves of this, they said I would need to pay extra to rent the whole van. Realistically, given the size of the removal, the entire van should have been allocated from the start!

Advice to the company:
* Read the job description thoroughly;
* Ask relevant questions and respond to customers’ inquiries with more than monosyllabic answers.
* If you're too busy, take on fewer jobs and focus on delivering a better service.
* If you cannot handle international relocations, simply don’t take them on.

Driver was ont time, very kind and professional

We were very pleased with the service which was efficient and prompt. However I should have been told that the payment at delivery was by Bank Transfer and not by credit/debit card as at the start of the transaction. We had a struggle with the internet, and in the end, the recipient, our daughter, had to pay and then we were able to reimburse her.

Schnelle, termingerechte Abwicklung. Freundliches und zuvorkommendes Unternehmen. Hat alles problemlos und ohne Mängel geklappt. Sehr zu empfehlen.