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About Us

We’re here to make moving anything easier, more affordable, and greener for everyone!

  • Founded in 2009
  • 5.1+ million job requests
  • 2.8+ million customers
Find out what makes us tick

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Prices

We make the most of existing journeys and empty space, so you never pay for a full journey – save up to 75%

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Businesses

With over 10 years’ experience, instant pricing, driver tracking and great lead times, AnyVan is the ideal solution for your delivery needs.

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Some of our many happy clients:

Eco Mission

Our vans are
Carbon Balanced

AnyVan makes the most of existing journeys to use as little fuel as possible, but while we massively reduce our carbon footprint through route matching, our vans still produce CO2, just like the others.

Our ambition is for AnyVan to be the greenest way to move on the planet, so we’ve teamed up with World Land Trust to balance all the CO2 our vans produce, by protecting and restoring threatened tropical forests each and every time we move.

Our Story
Storage

AnyVan Storage

A secure, low-cost, efficient end-to-end storage solution, offering collection, packing, storage, insurance and re-delivery as required.

We are up to 50% cheaper than traditional self-storage companies.

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Terms & Conditions

AnyVan has three different sets of Business Terms, each applicable dependant on what service you use. If you use our Auction model, whereby you post a job and wait for quotes, you will be bound by our “Auction Terms and Conditions”.

If you use our Instant Price model, where prices are instantly viewable in our Calendar, you will instead be bound by either our “Instant Prices for Business Customers” or “Instant Prices for Private Customers” terms and conditions depending on what sort of customer you are. Definitions can be found in both sets of Terms and Conditions.

If you are unsure which terms apply to you, please call our team on 020 3872 3050 who will happily elaborate.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.anyvan.com (our site). Part 1 (General Provisions) is applicable to all users of our site, whereas Part 2 (Registered User Provisions) is applicable to all users who register themselves with our site.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

PART 1: GENERAL PROVISIONS

1. Definitions

The following definitions apply to these terms and conditions:

  • Content Standards means our content standards as set out in clause 3
  • Fees means the fees payable to us under the provisions of clause 25
  • Registered User means a user registered under the terms of clause 17
  • User means any user of this website
  • Terms means the terms set out in Part 1 (General Provisions) and Part 2 (Registered User Provisions)
  • Reputation score is a score based on Buyer feedback from previous jobs, representing the trustworthiness of a Supplier on a scale of 0 to 100.
  • Last reputation score update time refers to the last time AnyVan updated the reputation score and the feedback of a Supplier. The reputation score is updated whenever; a feedback is left by a customer, a customer clicks the "never leave feedback" link, or an administrator updates the reputation score manually.

2. Information about us

www.anyvan.com is a site operated by AnyVan Limited ("We"). We are a limited company registered in England and Wales under company number 06837274 and have our registered office at 5th floor - The Triangle, 5-17 Hammersmith Grove, London W6 0LG.
Our main trading address is 5th floor - The Triangle, 5-17 Hammersmith Grove, London W6 0LG.

3. Accessing our site

3.1 General
  1. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
  2. From time to time, we may restrict access to some parts of our site, or our entire site, to Registered Users.
  3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
  4. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
  5. may record calls for training purposes in-house, and reserve the right to call upon these records if a dispute is in existence.
3.2 Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  1. In any way that breaches any applicable local, national or international law or regulation.
  2. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  3. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
  4. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  5. To knowingly transmit any data, send or upload any material that contains viruses, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  6. To reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Terms.
  7. To access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
3.3 Content Standards

These standards set out below apply to any and all material which you contribute to our site (Contributions), and to any interactive services associated with it. The standards apply to each part of any Contribution as well as to its whole.

3.3.1 Contributions must:
  1. Be accurate (where they state facts).
  2. Be genuinely held (where they state opinions).
  3. Comply with applicable law in the UK and in any country from which they are posted.
3.3.2 Contributions must not:
  1. Contain any material which is defamatory of any person.
  2. Contain any material which is obscene, offensive, hateful or inflammatory, or promotes sexually explicit material or violence.
  3. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  4. Infringe any copyright, database right or trademark of any other person.
  5. Be likely to deceive any person.
  6. Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  7. Promote any illegal activity.
  8. Be likely to harass, upset, embarrass, alarm or annoy any other person.
  9. Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

4. Suspension and termination

  1. We retain the right to determine whether there has been a breach of these Terms through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.
  2. A material breach may result in our taking all or any of the following actions:
  3. Immediate, temporary or permanent withdrawal of your right to use our site.
  4. Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  5. Issue of a warning to you.
  6. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  7. Further legal action against you.
  8. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  9. We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and we may take any other action.

5. Intellectual property rights

  1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
  3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
  4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
  5. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

6. Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

7. Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

8. Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  2. Any liability for any direct, indirect or consequential loss, damage or theft incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site. Any websites linked to it, and any materials posted on it; including, without limitation any liability for loss or income or revenue; loss of business, loss of profits or contracts; loss on anticipated savings; loss of data ; and loss of goodwill for any other loss or damage of any kind, however arising and whether caused my tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss damage or theft to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
  3. Location or mapping information is provided for guidance only. It is based on postcodes, so cannot be an exact indicator of the location of a property. No liability is accepted for the accuracy of postcode or location information.
  4. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
  5. Any responsibility for any claims regards damages, theft or loss lies between the buyer and supplier as the subjects of the contract. AnyVan does not have jurisdiction to enforce any compensation or filing of a claim by a supplier.

9. Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

10. Uploading material to our site

  1. Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other Users, you must comply with our Content Standards. You warrant that any such Contribution does comply with those standards, and you indemnify us for any breach of that warranty.
  2. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
  3. You will not upload material which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
  4. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
  5. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the Content Standards.

11. Linking to our site

  1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  2. You must not establish a link from any website that is not owned by you.
  3. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our Content Standards.
  4. If you wish to make any use of material on our site other than that set out above, please address your request to feedback@anyvan.com.

12. Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14. Use of AnyVan

No User shall acquire or use the word "AnyVan" or any variant that includes the word "AnyVan" as a trademark or any related intellectual property.

15. Variations

We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you when made. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our site.

16. Your concerns

If you have any concerns about material that appears on our site, please contact report@anyvan.com.

PART 2: REGISTERED USER PROVISIONS

17. Registration

Registered Users must:

  1. be at least 18 years old; and
  2. always provide valid and complete contact information and must always have a valid email address
  3. Registered Users may not misrepresent their identities
  4. We reserve the right to reject your registration at any time and for any reason and without notice to you.
  5. If you are registering on behalf of a business or any corporate body, by registering with us you are confirming that you have the proper authority to bind the business/corporate body on whose behalf you are registering

18. Our Status

  1. We do not provide any transport services whatsoever. Our role is to provide a forum where potential buyers of transport services (Buyers) and businesses which provide transport services (Suppliers) can find each other.
  2. It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract.
  3. Please note that, with regard to any transaction made between Users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that Supplier or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.

19. Use of the Site

The Site operates as follows:

  1. Buyers will post on the Site requirements they have for transport services (Buyer Listing);
  2. Transport providers will be able to offer their services on their own terms in response to any Buyer Listing (Bid). Bids become legally binding contracts, on their full original terms, once accepted by a Buyer.
  3. Buyer Listings and Bids (together Submissions) may be moderated. It will be at our discretion to determine whether or not a Submission falls within our Content Standards.
  4. We cannot guarantee how quickly Submissions will be posted on the Site.
  5. We are under no obligation to you or any other person to oversee, monitor or moderate the Site or any other service we provide on the Site. We reserve the right to remove, or to disable access to, any submission which breaches the Content Standards.

20. Submissions

  1. Submissions may not relate to the transport of any goods whose transport is prohibited by law.
  2. Submissions that relate to the transport of hazardous goods or other goods, including animals, whose transport is restricted by law may only be made if those goods are packaged correctly, and the Submission states clearly:
  3. The nature of the goods to be transported; and
  4. The details of the transport method required to comply with all relevant laws and regulations.
  5. Full responsibility for compliance with any laws and regulations in relation to the transport of any hazardous or restricted goods lies with the parties to that agreement. Parties transporting goods in breach of any such laws or regulations may be subject to regulatory and/or criminal penalties.

21. Contact Details

Registered Users are not permitted to include contact information for the purpose of soliciting sales outside the Site.

22. Rules for Suppliers

22.1 Suppliers must:

  1. Honour a transaction contract formed with a Buyer;
  2. Provide the services for which payment was accepted; and
  3. Include all taxes, including VAT, and fees payable by the Buyer for the transport services in any Bid, excluding any import or export duty payable on the goods transported.

22.2 Suppliers must not:

  1. Bid against their own Bid, or have associates, or employees do so;
  2. Significantly misrepresent their services by not meeting the terms and services description outlined in the Bid;
  3. Refuse to accept payment for a service if their Bid is accepted; excluding extenuating factors within the boundaries of the law.
  4. Attempt to contact Buyers directly or make their business identity or contact information available to Buyers by the use of photographs, images, text or logos. In the event of a transport provider bypassing the website, or placing fabricated bids in attempt to avoid website fees, Anyvan reserves the right to charge the equivalent to what the fee should have been based on the agreed amount. If no bid has been placed or price agreed, Anyvan will determine the deposit/fee price based on Anyvan market value. In addition, Anyvan will charge a £10 administration fee on all transactions.
  5. All Transport Providers must hold relevant insurance documents, allowing them to operate legally within their relative locations and carrying the goods quoted for. We reserve the right to spontaneously check with third party insurance companies, and our partners GoodsinTransitDirect.co.uk, to whether operators still hold valid insurance policies and licenses.

23. Rules for Buyers

Buyers must not:

  1. Submit their own bids to decrease Bids made by Suppliers. Users bidding for the provision of services must be wholly independent from the Buyer of those services.
  2. Neither Buyers nor Suppliers may interfere with a transaction or offer to buy or supply transport in response to a Buyer's Listing outside of the Site.
  3. We strongly advise customers and transportation services to avoid sharing any personal contact details, specific locations and bank details via our messaging service on Anyvan. Sensitive information can be shared privately once job sheets have been exchanged between the two parties.

24. Feedback

  1. We will not be obliged to provide any Registered User with due diligence on any other Registered User.
  2. For each transaction, Buyers and Suppliers can choose to rate each other by leaving Feedback. Buyers and Suppliers can leave a positive, negative, or a neutral rating, plus a short comment.
  3. These ratings are used to determine Feedback Scores. In most cases, Users receive:
    • +1 point for each positive rating
    • No points for each neutral rating
    • -1 point for each negative rating
  4. Suppliers are not permitted to include in their Bids or terms of sale any conditions that limit or restrict the Buyer from leaving feedback.
  5. Buyers are not allowed to threaten Suppliers with negative feedback or neutral Feedback in order to obtain goods or services not included in the original Buyer Listing.
  6. Suppliers may not require Buyers to leave specific feedback. Suppliers may not demand that Buyers withdraw existing feedback. These prohibitions apply to all feedback activity, whether prior to, during, or after delivery of services described in the original Buyer Listing.
  7. Feedback comments must comply with rules on feedback listed on the site. AnyVan reserve the right to remove or modify feedback left by either the buyer or supplier without prior consent of either parties.
  8. Reputation score is a score based on Buyer feedback from previous jobs, representing the trustworthiness of a Supplier on a scale of 0 to 100.
  9. The reputation score of Suppliers is calculated via a formula rounded to the closest integer. This formula to round means 100 multiplied by a fraction, where the numerator is the total number of positive feedbacks since launch, and the denominator is the total number of negative feedbacks added to the total number of positive feedbacks since launch, as per the last updated score. This rule applies if a provider has less than 20 pieces of feedback.
  10. If at last reputation score update time the total number of positive and negative feedbacks left on the specific Supplier between last reputation score update time and 12 months before last reputation score update time were not less than 20, we calculate a more up-to-date reputation score until the next update. We calculate Reputation Score from a rounded formula. This formula to round means 100 multiplied by a fraction, where the numerator is the total number of positive feedbacks between last reputation score update time and 12 months before last reputation score update time. The denominator is the total number of negative feedbacks added to the total number of positive feedbacks both between last reputation score update time and 12 months before last reputation score update time
  11. A reputation score cannot exceed 100 of which if the figure is calculated as a decimal it will be rounded down to 99 if any Buyer left a negative feedback on that particular Supplier between last reputation score update time and 12 months before last reputation score update time. If a supplier has completed more than 20 jobs over a period of 12 months negative feedback will be reflected within the percentage as per the last feedback update.

25. Fees

  1. The Site is free to use for Buyers. A deposit fee (Deposit) is payable by a Buyer when a bid is accepted. The Deposit amount payable is deducted from the total value of the bid displayed to the Buyer upon acceptance. The outstanding balance due is to be paid by the Buyer directly to the Supplier in accordance with the terms and in a manner as agreed between both parties.
  2. The deposit is a percentage of the transportation costs agreed between the two parties or a minimum fee, whichever is greater (dependent upon external factors, i.e. source of listing).
  3. We may voluntarily waive our right to receive a Deposit in certain circumstances, but any such waiver is entirely discretionary and without accepting any legal obligation to do so.
  4. On accepting any Bid the Buyer must pay the Deposit to AnyVan. We receive this Deposit as agent for the Buyer.
  5. Suppliers are responsible for the collection and payment of all VAT associated with the supply of services to Buyers.
  6. We may suspend, waive or change the method of calculation or rates of Fees at any time, either permanently or for any limited promotional or other period. Any changes will be described on the Site.

26. Cancellation

  1. Transport contracts are formed between Buyers and Suppliers so the negotiation and agreement of any cancellation and its consequences are matters for them. However, if the transport company cancels before any transport services has been provided the customer can then wish to recover their Deposit or Fee by making a request to us for repayment. No request should be made within 7 days of the date of acceptance of the Bid or until reasonable attempts have been made to agree the terms of cancellation directly.
  2. We will review all cancellation requests. If appropriate the cancelled transport requirement will be relisted on the Site or deleted from it. The Deposit or the Fee may be refunded at our sole discretion. Any request for a refund of the deposit fee paid should be made within 30 days of the acceptance of the bid. Anyvan cannot be liable for requests outside this timeframe. No cash refund will be provided once the buyer has received the contact details of the Supplier via AnyVan. In the event that the Supplier is unable to fulfil its obligations as booked then the buyer must contact AnyVan to find an alternative Supplier, only in the event that AnyVan is unable to find an alternative will credit be considered.
  3. In some circumstances, when a job is listed as flexible and the buyers job is not completed within a maximum of 1-2 weeks dependant on the selected, the listing will be removed and the prepaid deposit refunded as credit.

27. No Agency

Nothing herein shall create or be deemed to create any joint venture, agency or partnership relationship between ourselves and any Users whatsoever. Users shall not hold themselves out as implying any such relationship with us.

28. Recommendation Functionality

  1. A recommender will receive £10 Anyvan credit 7 days after a qualifying bid is accepted.
  2. All credits issued are entirely at the discretion of Anyvan and can be temporarily or permanently withheld if deemed appropriate. £10 is only paid out once per user.
  3. Introductory credit has no cash value. Introductory credit can be used to upgrade a listing to a featured listing or towards a deposit payment on AnyVan. Introductory credit is non-transferrable
  4. Credit is applied as per AnyVan’s discretion
  5. Qualifying Bid = The first bid that is accepted by a user via AnyVan.
  6. Introductory credit = Funds credited to a users account by AnyVan when an account is opened.
  7. One account per user.
  8. Credit is non-transferrable

29. Book It Now & Set Price

  1. Anyvan will only offer a full money back guarantee for a Book It Now job posted onto the website, if the job has been posted for at least 6 hours. Any job removed from the forum within 6 hours of posting will not be subject to a refund. All jobs needs at least 6 hours to get the greatest chance of being claimed. We cannot guarantee you will be allocated a driver.
  2. It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract. Anyvan are not liable for any transactions between each party
  3. Please note that, with regard to any transaction made between Users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that Supplier or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.
  4. Please note that, we do not offer user reward stamps for Book It Now or Set Price Jobs.

30. User Reward Stamps

  1. Please note that, user reward stamps are not awarded for any jobs prior to February 3rd 2015, or for any relisted job. Rewards are applied to the following job upon completion of the original job. Rewards are at the discretion of the AnyVan team.

31. Price guarantee

  1. Should a customer be able to demonstrate to us a legitimate quote received via an independent company, sourced outside of AnyVan.com, AnyVan will beat this price if it is lower than the best quote we are able to offer. AnyVan Best Price Guarantee applies to any single job placed on AnyVan.com, requesting quotes to move item(s) from one location to another. The quote comparison must be made on an identical job, to transport the same exact goods, along the same route.
  2. Comparison must be to the same exact itinerary, under the same conditions and following the same exact route, including the same addresses (floor in which items are located on and to be delivered to), number of men required, packing (if required), vehicle, and cancellation policy. The best price guarantee applies to the full cost of transport, and any quote received outside of AnyVan must be all inclusive and not require additional payments upon collection or delivery – or if so, must be stated and added to the total sum of the external quote, including all taxes and fees. The guarantee is not available for quotes received via websites where the booking details are unknown or not disclosed until after purchase or quote acceptance.
  3. Booking details will refer to the variables comprising a monetary quote; job distance, packaging, pick-up date/time, drop-off date/time, storage, assembly, disassembly, inventory, vehicle type.
  4. This offer is only valid on 'Man And Van' and 'House Move/Removals' listings, and does not apply to; food items, parcels smaller than 1m3 , car and vehicle transportation, motorbike transportation, piano moves, specialist items and antiques, freight and pallet, clearance jobs, boat moves, office removals, industrial jobs, livestock and pets & man-power only. This offer is only valid once for each customer or company body, and cannot be used in conjunction with any existing discounts or promotions. AnyVan has the right to judge any item unfit for a price guarantee.
  5. In any case, where the customer may have found a cheaper quote elsewhere which meets the above criteria, AnyVan guarantees to beat the quote with one of our drivers, inclusive of the deposit amount paid to AnyVan. "Beat" would infer offering a cheaper price than the external supplier; however small a reduction.
  6. External quotes must include (if applicable); shipping fees, transportation costs, labour costs, storage fees, UK and European taxes, toll fees, packing and unpacking fees, loading prices, dismantlement and reassembly prices and unplanned additional costs. These must have been placed by a registered UK delivery company or owner operator; holding the relevant Goods in Transit Insurance policy or equivalent. We only offer the option of Price Guarantee up to a maximum job value of £300 (inclusive of the above).
  7. The Best Price Guarantee only applies to prices both advertised and available to the general public or on a website directed at consumers in the United Kingdom. For example, this is exclusive of rates offered on membership programme websites; corporate discounts or rates; group, charters; rewards programmes; incentives; consolidator or interline prices; prices obtained via physical auction, charity or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The rate must be quoted and bookable in the same currency (GBP) as your AnyVan.com listing. In addition to this, price-match requests must be considered to reasonably cover the overall cost price of a job by governmental and industrial standards; minimum wage per hour, plus cost of petrol - both relative to distance and time.
  8. All requests for the best price guarantee are subject to verification by AnyVan.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify or fulfill any request that we believe, at our sole discretion, is the result of a printing or other misleading error, or is made fraudulently or in bad faith. The request date, when referring to a general or furniture delivery listing, will need to be requested with at least seven working days prior to the requested pickup date; whereas a house move listing should be requested fifteen working days prior to the requested pickup date - both excluding UK bank holidays.
  9. We reserve the right in our sole discretion to modify or discontinue the best price guarantee or to restrict its availability to any person, at any time, for any reason, and without prior notice or liability to you. The terms on the AnyVan.com website will determine your eligibility under the best price guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision. The terms of the Best Price Guarantee are governed by English law.

Last Updated 22nd April 2022

Terms & Conditions

We like to be as transparent as possible with all of Our customers, We would therefore like to draw your attention to clause 8 where we set out AnyVan’s and our Partners’ liability to you and in particular where it may be limited.

1. These Terms

1.1 What These Terms Cover.

These are our terms and conditions (Terms) on which we, on behalf of our Partners, agree to supply the Transport Services to you, and we supply the Booking Services to you, as a Private Customer.

1.2 Why You Should Read These Terms.

Please read these Terms carefully before you submit your booking to AnyVan. These Terms include, but are not limited to, explaining who AnyVan are, our Booking Services, the Transport Services provided by our Partners, the contract between you and AnyVan and the contract between you and our Partners.

1.3 Definitions Used In These Terms.

Additional Domestic: Domestic Transport Services provided within the United Kingdom and including ferry or water crossing.

AnyVan/Our/Us/We: refers to AnyVan Limited whose further details are provided at clause 2.1.

AnyVan Quote: the quote given to you by AnyVan in accordance with clause 2.5.1 together with any additional charges as set out in clause 2.5.4.

AnyVan Site: our website, which can be found at www.anyvan.com.

Booking: acceptance of your Booking Request by AnyVan.

Booking Request: the request for Transport Services by completing and submitting a Booking Request Form.

Booking Request Form: the listing process on the AnyVan Site which you will complete and submit to AnyVan and provides AnyVan with the information we require to provide you with the AnyVan Quote.

Booking Services: Our provision of our website and the booking technology, which connection you to Our Partners and enables you to book Transport Services.

Comprehensive Inventory List: a full and complete list of all items and inventory to be transported by us or our Partners.

Comprehensive Insurance Cover: comprehensive insurance cover that can be taken out in accordance with clause 9.2.

Contract: a binding contract incorporating these Terms is created between you, Us (in our own capacity) for the provision of the Booking Services and Us on behalf of Our Partner for the Transport Services, once We have accepted your Booking Request, provided you with an AnyVan Quote and you have confirmed that you wish to proceed with a Price Option.

Customer Care Team: Our dedicated Customer Care Team whose details can be found at clause 2.2.

Domestic: domestic Transport Services provided within the United Kingdom but excluding any travel which includes crossing water (including any ferry crossing).

Edit: An edit refers to the shall mean any amendment or, change or exclusion of the chosen service to any aspect of the delivery of the Transport Services to be provided to include but not be limited to: dates, timeslots, contact details, addresses (Collection and Delivery), floor or level, items to be delivered, items to be collected, item dimensions and details, or special instructions.

Hourly Rate Job: shall have the meaning given to it in clause 4.

Hourly Rate Vehicle: this is the meaning given in clause 4.3.

International: Transport Services provided outside, or which cause Our Partners to provide any part of the Transport Services outside, of the United Kingdom.

Insurer: Fiducia MGA Company Limited.

Job Number: upon confirming your Booking Request, AnyVan will assign you a Job Number allocated to your Booking.

Job Sheet: the job sheet provided as confirmation that the (Transport Services) were completed, and Services were provided to a satisfactory standard.

Partner/Partners: transport providers who agree to provide the Transport Services to you in accordance with the terms of the Contract and for whom AnyVan acts as agent.

Price: the price payable by you to Us (on behalf of our Partner) for the Transport Services based on acceptance of a specific Price Option together with any agreed amendments.

Price Options: the Price Options provided to you in accordance with clause 2.5.1.

Private Customer: you are a Private Customer if you are an individual and you are entering into an agreement for the provision of the Services, wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.

Services: the Transport Services or the Booking Service as the case may be.

Transport Services: the services by which our Partners will transport Your goods by road.

Urgent Booking: a Booking made with less than forty eight hours’ notice.

Van Size: this refers to the option on the Booking Request Form when requesting an Hourly Rate Job, which allows you to choose the size of van required to transport your goods based on your own calculations, this is opposed to or in addition to a Comprehensive Inventory List.

Volume Size: this refers to the option on the Booking Request Form, which allows you to choose the volume of the goods that you wish to have transported, in cubic meters or cubic feet, as opposed to or in addition to a Comprehensive Inventory List.

A reference to writing or written includes email, live chat and post.

2. Information About And How To Contact AnyVan

2.1 Who We Are.

We are Anyvan Limited, a company registered in England and Wales. Our company registration number is 06837274 and our registered office is at 5th Floor The Triangle, 5-17 Hammersmith Grove, London, W6 0LG. Our registered VAT number is GB 979270568.

2.2 How To Contact Us.

You can contact Our Customer Care Team by:

  1. telephone: 020 3872 3050;
  2. post: AnyVan, 5th Floor, The Triangle, 5-17 Hammersmith Grove, London, W6 0LG;
  3. email: info@anyvan.com;
  4. visiting the AnyVan Site.
2.3 How AnyVan Will Contact You.

If We have to contact you, We will do so by telephone, in writing to the email or postal address provided in your Booking Request Form or by text message or by Whatsapp to the mobile number provided in your Booking Request Form.

2.4 Private Customers.
  1. As a Private Customer, when you enter into the Contract with AnyVan, it will be on the basis that AnyVan is acting as the Partner’s agent for the purpose of contracting the Transport Services. This means that we are not responsible for the provision of the Transport Services and have no liability to you for them. AnyVan are entitled and authorised by our Partners to enter into this Contract with you on their behalf and to arrange the Transport Services as their agent. This Contract sets out the contractual terms between you and the Partner. As payment to us for acting as agent, we retain the sum which is the difference between the Price paid by you and the price charged by the Partner.
  1. You acknowledge and accept that AnyVan does not provide Transport Services to Private Customers and that by providing you with a Booking Service to connect to Partners, We are simply acting as agent (and intermediary) between you and our Partner.
2.5 The AnyVan Quote.
  1. As part of the Booking Service, AnyVan will supply you with a number of Price Options which shall reflect the information provided by you when completing the Booking Request Form. The Price Options will vary depending upon when they are requested and the desired collection and/or completion date.
  2. As part of the Booking Service, AnyVan will accept amendments up to forty eight hours prior to the date that Transport Services are required. However, you may incur additional charges in relation to such changes. If on arrival at the address provided by you, the Partner cannot gain access to the premises and you are uncontactable by telephone (using the number provided by you on the Booking Request Form), the Partner shall be entitled at its discretion to cease provision of the Transport Services and/or cancel the Transport Services if you cannot be reached and access gained within 15 minutes. In this case, you shall not be entitled to receive a refund and any sums due for Services that you have not yet paid for shall become immediately due and payable.
  3. For any amendments made less than forty eight hours prior to the date that Transport Services are required where we are able to accommodate these changes, you will incur additional charges.
  4. If Our Partner arrives at the final destination for the delivery of the goods and are unable to deliver those goods within fifteen minutes (or thirty minutes when undertaking house removals) then Anyvan shall be entitled to charge (on its behalf) a storage cost of £20 per day. If after ninety days the goods still remain within our possession then We shall be entitled to sell the goods or deal with them as we think reasonable.
  5. Additional charges may apply if the Transport Services required and subsequently booked differ upon the arrival of the Partner.
  6. If the Transport Services required are materially different to those in the Booking Request Form, the Partner shall have the right to terminate the Contract.
  7. Fees or taxes payable to any government bodies (if moving goods abroad), customs duties or port storage charges are not included in your quote. Neither AnyVan nor the Partner is responsible for such costs.
  8. Any additional charges incurred by you under these Terms, if not already paid for by you, shall be due and payable five days from the date that the Transport Services were provided.
  9. If you have any questions or wish to discuss any of the additional charges referred to in this clause, please contact our Customer Care team.
2.6 If AnyVan Does Not Accept Your Booking Request.

If AnyVan is unable to find a Partner who will undertake the Transport Services, or such Partner decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. As part of the Booking Service, AnyVan will use its reasonable endeavours to try and find another Partner to undertake the Transport Services on your behalf. Accepting your Booking Request is at AnyVan’s and / or its Partner’s discretion.

2.7 Your Job Number.

Upon confirming your Booking Request, AnyVan will assign and notify you of the Job Number allocated to your Booking. Please reference this number when contacting AnyVan.

3. Services and Our Contract With You

3.1 Your Booking.

As set out above, as part of the Booking Services, AnyVan will supply you with Price Options dependent on your requirements notified in the Booking Request Form. The information you provide on the Booking Request Form is used to produce the Price Options, any alteration to the information supplied on the Booking Request Form may subsequently alter the Price. Accepting a particular Price Option that best suits your needs and supplying AnyVan with your payment details creates a contract between you and AnyVan and Our Partner (Contract) and grants us authority to confirm to the relevant Partner that you have accepted the Price Option and that they will undertake the Transport Services for you at the agreed Price.

3.2 Services.
  1. The Partner will arrive at the address provided by you and on the date agreed in your Booking or any subsequent date and time notified by you to us and AnyVan confirm their acceptance of such change. Please note that any proposed change to the date and time that the Transport Services are to be provided may result in a change to the Price, which will be notified to you in advance of the Transport Services being undertaken.
  2. The Partner will load and deliver only the goods agreed in the Comprehensive Inventory List. Neither AnyVan nor the Partner is liable for goods loaded that were not included in your Comprehensive Inventory List or for any miscalculations in relation to Volume Size or Van Size on your Booking Request Form.
  3. Please note that if you wish to make any changes to the Booking, including on the day that the Transport Services are undertaken, all payments must be made to AnyVan in accordance with Clause 6.1. Our Partners are not authorised to accept any payments directly.
  4. The Partner will deliver your goods in the same condition they were in when packed or made ready for transportation. If the Partner fails under this clause 3.2.4 please see clause 8 for information on liability for loss or damage. If you (acting reasonably) believe that damage to your goods was caused by the Partner, written notification including genuine evidence of the damage and loss of value is required within seven days of the Transport Services being completed. Outside of this time frame, neither AnyVan nor the Partner is liable. Our liability and that of our Partner is determined in accordance with clause 8(e).
  5. The Price Options shall include moving costs, driver costs and fuel unless otherwise stated. Please review the AnyVan Site and/or contact our Customer Care Team for details of additional services and the prices of any additional services AnyVan can offer.
  6. AnyVan reserves the right for environmentally friendly reasons to deliver the goods in a van containing other customer goods so as to pool resources and limit pollution.
  7. Any estimated delivery times or live tracking information given by AnyVan or a Partner is for guidance only and should not be relied upon.
  8. All removal customers will receive at no extra charge ‘home setup services’ which comprise of: arranging the change of occupation notifications for council tax and utilities, as well as setting up optional services such as broadband, TV, phone, insurance, home care and/or where requested on the Booking Request Form other moving-related needs such as insurance, cleaning, storage or removals (“Home Setup Services”). The Home Setup Services are provided on AnyVan’s behalf by Ethical Introductions Limited (T/A Just Move In). See Ethical Introduction’s Privacy policy here. Please note that in order to arrange and confirm the scope of the Home Setup Services to be provided you will be contacted by telephone, text or email by Ethical Introductions. We will share your contact information with Ethical Introductions. Please contact us at privacy@anyvan.com if you do not consent to us sharing this information with Ethical Introductions.
3.3 Services AnyVan Do Not Provide
  1. AnyVan will not do anything to put our Partners in danger. For example, AnyVan Partners will not enter any premises unless properly lit, floored and where safe access is provided.
  2. In order to adhere to permits and insurance, the Partners will not transport animals or people, unless agreed by AnyVan in writing prior to your Booking Request being accepted.
  3. The Partners will not agree to do anything where they do not have the requisite qualifications.
  4. The Partners will not transport illegal, stolen or dangerous goods. This includes goods that in our and / or our Partner’s reasonable opinion present potential danger to our vehicles and/ or staff, any other assets or goods that require specialist knowledge or equipment to transport. The Partners are within their rights to destroy, dispose of, and to charge you additional costs incurred should they transport any such goods without their knowledge. AnyVan and its Partners shall report such goods to the relevant authorities, where required to do so.
  5. The Partners will only transport goods that require special licences or government permissions if you have all required documentation. AnyVan and its Partners require advance warning and agreement in writing to transport such goods. Neither AnyVan nor its Partners will accept liability for loss or damage to any such goods and you will be liable for any loss suffered by AnyVan or the Partners for transporting such goods without prior written agreement of AnyVan or the Partner and/or without the knowledge. You will indemnify AnyVan in full for any charges, expenses, damages or penalties claimed against us or Our Partners. AnyVan or its Partners may, at our/the Partner’s sole discretion, destroy or dispose of such goods for which you will be liable for the costs.
  6. Neither AnyVan nor its Partners will store any goods other than in accordance with clause 8.8 and clause 10 unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing. Additional charges apply for storage of goods and vary depending on duration.
  7. The Partners will not dismantle or assemble any furniture unless previously agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  8. The Partner will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment; unless previously agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  9. The Partners will not take up or lay any carpet or other floor covering.
  10. The Partners will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  11. The Partners will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  12. For the avoidance of doubt our Partners shall not be obligated to provide the Services for in excess of 9 hours per day. It is at their discretion if they choose to do so, and subject to ensuring the safety and wellbeing of their staff and ensuring that they are only providing Services in accordance with any applicable legislation.
3.4 Additional Services
  1. The Partners or AnyVan may supply additional services (which must be booked through AnyVan) which include but are not limited to; Comprehensive Insurance Cover (see clause 9), packing, disassembly and reassembly of goods, storage and enclosed transportation for vehicles. If you require additional services, these must be booked in accordance with these Terms (as set out in clause 3).
  2. For further details and to book additional services, please visit our AnyVan Site or speak with one of our Customer Care team on 020 3872 3050. If you decide to book such additional services they will be covered by these Terms.
3.5 The Service Provider.

The Services will be provided by one of the Partners. The Partners are approved by Our dedicated Partner management team and are assessed by the AnyVan team for suitability and eligibility.

4. Hourly Rate Jobs

In addition to the other services we provide AnyVan / our Partners also provide an Hourly Rate Service (Hourly Rate Job). This allows our customers to book our Services on a time basis as set out below. This Clause 4 only applies to Hourly Rate Jobs and will only bind customers who book Hourly Rate Jobs (in accordance with the terms of this clause 4).

4.1 If you wish to book an Hourly Rate Job when completing the Booking Request Form you must provide a summary of the Transport Services that you require, in sufficient detail to enable us to undertake the Services together with the additional information requested in the Booking Request Form and select the Hourly Rate Job option on the Booking Request Form where indicated.

4.2 You must where indicated in the Booking Request Form provide us with confirmation as to the size of vehicle that you require us to provide and whether you require more than one driver.

4.3 Once AnyVan have received the Booking Request Form We will provide you with Price Options in accordance with clause 2.5.1. This will reflect the information provided by you when completing the Booking Request Form and the type of vehicle that you have requested (Hourly Rate Vehicle).

4.4 Whilst AnyVan shall endeavour to provide the Hourly Rate Vehicle you requested in your Booking Request Form, this may not be possible and you may be allocated a different type of vehicle.

4.5 If on arrival to undertake the Hourly Rate Job, the Transport Services that you actually require are in Our and / or Our Partner’s opinion materially different to the information provided on the Booking Request Form then We reserve Our right to immediately terminate the Contract. You will not be entitled to a refund as it will be considered to be a breach of the Contract by you, in accordance with clause 7.3.1.

4.6 In addition to the exclusions set out in these Terms if you book an Hourly Rate Job transport of the following are excluded:

  1. pianos;
  2. motorcycles; or
  3. any vehicles.

4.7 If when undertaking the Hourly Rate Job on your behalf it takes longer than the time that you specified in the Booking Request Form, AnyVan will email you as soon as possible with details of the additional charges you have incurred. Such additional charges must be paid by you to AnyVan within five days of notification by us to you of such additional charges.

4.8 By entering into this Contract you acknowledge that the Hourly Rate Job may take longer than the time specified in your Booking Request Form as a result of events outside of our control however the additional charges may apply. If the Hourly Rate Job takes in excess of one hour more than the time requested in your Booking Request Form, Any Van / Our Partners are entitled, at their discretion, to cease providing the Services at this point and you will not be entitled to a refund and the additional charges for any additional time that We have spent providing the Transport Services will still be due and payable by you.

4.9 The Price for all Hourly Rate Jobs shall include:

  1. one driver; and
  2. 10 miles of fuel.

4.10 If you request an additional driver to assist you, the cost will be included in the Hourly Rate Job Quotation (or see our additional pricing brochure) and any additional fuel required beyond the 10 miles included will be charged at £0.50 per mile and shall be payable in accordance with clause 4.6.

4.11 The following clauses of these Terms shall not apply to You in respect of any Hourly Rate Jobs: clause 3.2.2, and clause 6.1.10.

5. Services Outside Of The United Kingdom

5.1 In addition to all other applicable terms, you must comply with the provisions of this clause 5.

5.2 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for us to be able to undertake the Transport Services required.

5.3 AnyVan’s Partners will not transport any goods that require a special licence or government permissions for export and/or import. Please see clause 8 and in particular clause 8.4 for limitation of liability.

5.4 The AnyVan Quote will include a time estimate for transit. Times can vary when goods are being transported. AnyVan will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of AnyVan or the Partner’s negligence.

6. Customer Obligations

6.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, neither AnyVan nor the Partner is liable to you for any losses incurred.

  1. You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transport them.
  2. You must provide AnyVan with your current telephone number and email address. If these contact details change, you must let Us know immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
  3. Suitable parking arrangements for the Partner’s vehicles will be made by you, at your own expense. These include but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises. You will fully indemnify the Partner if fines or penalties are incurred as a result of your failure to make said arrangements.
  4. Advise AnyVan in advance of how many floors there are at both the pickup and delivery locations and if service lifts are available.
  5. Accessibility information for both pickup and delivery locations is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
  6. You will be present or represented upon collection, loading, unloading and delivery of your goods.
  7. Upon delivery the Partner will either ask you to sign an electronic proof of delivery (“POD”) or present you with a Job Sheet which sets out what goods have been collected, transported and delivered. It is identified by the specific Job Number given to you at the time of Booking. You will be asked to sign the Job Sheet or POD as confirmation that the Transport Services were provided to a satisfactory standard.
  8. Fridge freezers must be defrosted (AnyVan nor its Partners are liable for their contents) and all other appliances must be completely dry with no residual fluid.
  9. All furniture must be empty unless an additional packing service has been Booked.
  10. An accurate list of goods for transportation is required (Comprehensive Inventory List). Amendments can be made but additional charges may apply in accordance with clause 3.4. Or if when making your Booking you chose the Van Size or Volume Size option if the goods exceed the agreed Volume Size or Van Size, additional costs will apply.
  11. All goods must be suitably packed prior to the arrival of the Partner. A full packing service is available at an additional cost. Please visit the AnyVan Site and/or contact our Customer Care Team for details of the additional cost.
  12. Payment details for all Services must be given on completion of the Booking Request Form by credit or debit card. Once your Booking Request Form has been confirmed, the total sum payable will be taken from your credit or debit card. Payment is made directly to AnyVan acting as agent on behalf of the Partner for the Transport Services.
  13. Copy invoices may be obtained from AnyVan upon request.

7. Cancellation & Postponement

7.1 Consumers Statutory Cancellation Right.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance.

7.2 Postponement & Cancellation By The Customer.

If you wish to postpone or cancel the Contract please notify us, in writing as soon as possible. If you cancel by telephone we will write to you confirming cancellation. All postponement and cancellation charges are charged as follows:

  1. Domestic
    1. If a Domestic Service is booked and AnyVan receives notice in writing or by telephone more than forty eight hours before the date that the Transport Services are due to be provided, there will be no charge.
    2. If a Domestic Service is booked and AnyVan receives notice in writing or by telephone less than forty eight hours before the date that the Transport Services are due to be provided, you will incur a charge equal to 50% of the Price.
    3. If you cancel the Domestic Service less than twenty four hours before the date that the Transport Services are due to be provided, you will be charged the full Price. If you paid in full upon Booking the Transport Services, you will not be entitled to a refund.
  2. International
    1. If International Services or Additional Domestic Services are booked and AnyVan receives notice of cancellation in writing or by telephone no less than five business days before the date that the Transport Services are due to be provided, there will be no charge. If you paid in full upon booking the Transport Services, you are entitled to a full refund.
    2. If International Services or Additional Domestic Services are booked and AnyVan receives notice of cancellation in writing or by telephone with less than five business days before the date that the Transport Services are due, you will not be eligible for any refund. If you paid in full upon Booking the Transport Services, you are not entitled to a refund of the Price.
  3. If you postpone the Transport Services and immediately re-book, it is at the discretion of AnyVan whether we reduce or waive some or all of the charges referred to in this clause 7.2.
  4. Urgent Bookings are non-refundable if cancelled or postponed.
  5. If you postpone or cancel the Transport Services and as a result of this clause 7, additional amounts are owed to AnyVan, these will be due immediately.
  6. If you postpone or cancel the Transport Services and have a dispute regarding a payment made to AnyVan, a charge pending or an issue relating to the Transport Service, you must notify Us as soon as possible, and no later than seven days after the Transport Services have been provided, by contacting our Customer Care Team.
7.3 Cancellation By AnyVan and its Partners.
  1. If you breach any term of this Contract then AnyVan and its Partner are entitled to terminate the Contract.
  2. If the Partner is unable to perform the Transport Services agreed upon Booking (or if We are unable to find an appropriate Partner to undertake the Transport Services), whether through its own fault or as a result of something outside of Our control then AnyVan will notify you as soon as possible in writing or by telephone.
  3. If you make a Booking, AnyVan shall use its reasonable endeavours to find an available Partner as soon as possible. If AnyVan is unable to do so, we are not in breach of the Contract but you will be entitled to a full refund.
7.4 Refunds:
  1. If AnyVan or its Partner cancel the Contract in accordance with clause 7.3.1 you will not be entitled to a refund. If AnyVan or its Partner cancel the Contract in accordance with clause 7.3.2 or 7.3.3 then you are entitled to a full refund.
  2. If you cancel the Contract in accordance with clauses 7.2.1, 7.2.2 or 7.2.4 any money that is due to be refunded to you will be transferred within five working days of our Customer Care Team receiving a written request for a Refund. AnyVan requires confirmation of your bank account details within five days of submitting the request to us by email. The request must be submitted no later than seven days after the date when notification that you are cancelling the Contract was sent.

8. Liability For Loss Or Damage

8.1 AnyVan shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the Contract.

8.2 Subject to clause 8.3, the Partner will be liable for any loss or damage to your premises and goods subject to you producing satisfactory evidence that the damage or loss was caused by the Partner and not by you or a third party. Their liability to you is limited as follows:

  1. If the Partner damages premises or property other than the goods they are contracted to transport as a result of their negligence or breach of contract, they are only liable for repairing the damaged area.
  2. The Partner is not liable for any damage caused to any premises or goods if you ignore AnyVan or the Partner’s advice in relation to the Services.
  3. You must advise us by email or telephone as soon as you become aware of any damage caused to your premises or your goods upon collection, transportation or delivery and no later than 7 days from the date of delivery.

8.3 Neither AnyVan nor its Partners are liable for:

  1. Damage caused as a result of your actions and/or your breach of these Terms;
  2. Perishable items, including but not limited to food and drink;
  3. Damage caused by moths or vermin or any other infestation;
  4. Damage caused by fire, in excess of any insurance cover;
  5. Damage caused to any furniture packed and/or unpacked by you or a third party;
  6. Normal wear and tear;
  7. Goods loaded and/or unloaded against Our or the Partners advice;
  8. Damage to any goods or premises not caused by Us or the Partners;
  9. Damage to goods or premises caused by you or a third party when packing, loading or unloading them on and/or off Our vehicles or otherwise;
  10. AnyVan’s Partners do not transport live animals or plants unless agreed and appropriately organised upon booking. AnyVan’s Partner is not liable for harm caused to live animals or plants transported with or without Our knowledge;
  11. Damage to your electrical goods (unless you can provide evidence that such damage was as a result of the Partner’s negligence);
  12. Loss incurred if any of your goods were already damaged or had an inherent defect;
  13. Damage to the goods if any of the goods are fragile or susceptible to damage, including but not limited to breakage, internal spoilage, leakage, or any malfunction;
  14. Damage to any collections or documentation including but not limited to stamps, coins, gemstones, share certificates, deeds to properties;
  15. Personal items including but not limited to jewellery, handbags, clothes and hats, unless properly packed and included in the Comprehensive Inventory List;
  16. Business loss whatsoever if you are a Private Customer;
  17. Loss or damage which occurs after the goods have been delivered to you or your representative;
  18. Loss or damage not caused by Us or Our Partners, employees, subcontractors or agents;
  19. Loss which is not reasonably foreseeable; or
  20. Damage caused to your goods which are held by us or our Partners in accordance with clause 8.9 and clause 10.

Should you decide to help the Partner with the moving, packing, loading or unloading of any goods, or travel with the Partner in a vehicle, you do so at your sole risk and the Partner shall not, nor AnyVan, be liable for any loss or damage suffered as a result of such actions.

8.4 The Partner’s total liability to you for all claims made in connection with the Contract is limited to £50,000 (fifty thousand pounds).

8.5 Transit Outside Of The United kingdom.

If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 8.1 to 8.4 (inclusive), neither AnyVan nor its Partners are liable for any goods confiscated, seized, removed or damaged by any customs authorities or any other government agency unless such damage, confiscation, seizure or removal was as a result of our Partner’s negligence or breach of contract.

8.6 Events Outside Of Our Control.

Neither AnyVan nor its Partners are liable for any damage or loss if any of the below occur:

  1. Acts of God, including but not limited to flood, drought, earthquake or other natural disaster;
  2. Epidemic or pandemic;
  3. Acts of war, threat or preparation for war, riot, nuclear or chemical containment, change in the law or action taken by a government or public authority, collapse of buildings, fire, explosion or accident and any labour or trade dispute, strikes industrial action or lockouts;
  4. Delay in transit;
  5. Any events which can reasonably be considered outside of Our control.

8.7 Neither we nor our Partners will exclude our liability for death or personal injury caused by our or the Partner’s negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.

8.8 None of our employees or subcontractors other than the Partner who undertook the Transport Services, are independently liable for any loss, damage, mis-delivery, errors or omissions under the Contract.

8.9 Delays In Transit

  1. If there is a delay in transit or AnyVan’s Partner is unable to deliver your goods for reasons not caused by its negligence or breach of Contract, it may store them. You may at AnyVan’s discretion be liable for any storage and redelivery costs.
  2. AnyVan will provide you with an estimated time for collection and delivery based on information in Our possession. Times may vary due to events outside of our control. Neither we nor our Partner will be liable for any loss suffered by you as a result of this.

9. Insurance and Basic Compensation Cover

9.1 Basic Compensation Cover is included in the Price. This provides:

  1. cover up to a limit of £50,000 covering fire and & full theft (full theft is the theft of all of your goods that our Partners are transporting); and
  2. cover for up to a limit of £100 per individual item for all other damage.

9.2 Comprehensive Insurance Cover is made available to all eligible customers upon Booking Our Transport Services subject to payment of the required premium. The premium will be calculated according to the value of the goods being carried. Full details of the cover available and our insurance terms and conditions can be found on the insurance policy page of the AnyVan Site.

9.3 You shall not take or fail to take any action or permit anything to occur that would invalidate a claim under the Basic Compensation Cover and / or the Comprehensive Insurance Cover (if applicable).

9.4 AnyVan, its Partners and the Insurer shall not be liable in respect of any claim under the Basic Compensation Cover or the Comprehensive Insurance Cover if and to the extent that you are entitled to make a claim under any other policy of insurance in respect of the matter or circumstance giving rise to such claim.

10. Our Rights To Hold The Goods

10.1 The Partners have the right to hold your goods (lien) until all money owed under the Contract, including applicable interest, has been paid. This includes costs we have incurred for storage and legal costs.

10.2 If full payment of any monies owed by you to AnyVan is not received within ninety days We shall be entitled to sell the goods or deal with them as we think reasonable and apply any proceeds towards our costs incurred and the money you owe to us.

11. Complaints

11.1 Complaints About Our Services.

  1. If you have any complaints about our Services, please contact our Customer Care team who will endeavour to review your complaint and make any necessary actions within seven days of the complaint being received.
  2. You can visit the citizens advice website on www.adviceguide.org.uk or call them on 0345 04 05 06 for a summary of your key legal rights.

12. How We May Use Your Personal Information

12.1 Your Personal Information.

We will use the personal information you provide to us:

  1. to introduce Partners to supply the Transport Services to you and to provide the Transport Services expressly stated as being obligations of AnyVan in these Terms;
  2. to process your payment for the Transport Services;
  3. if you agreed upon booking our Services, to give you information about similar services that We provide.
  4. Please read our privacy policy to fully understand how we use your data.
12.2 We will only give your personal information to other third parties where the law either requires or allows Us to do so.

13. Other Important Terms

13.1 Transferring This Agreement To Someone Else.

We may transfer our rights and obligations under these Terms to another organisation. AnyVan will ensure that the transfer will not affect your rights under the Contract.

13.2 Transferring Your Rights.

You may only transfer your rights or obligations under these Terms to another person if AnyVan agrees to this in advance in writing.

13.3 Rights Under The Contract.

The Contract is between you, AnyVan and Our Partner. No other person has rights to enforce any of its terms unless expressly provided for in these Terms.

13.4 The Law And The Contract.

Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.

13.5 Enforcing The Contract.

If we do not enforce these Terms immediately, or if you break the Contract and we delay taking steps against you that will not prevent us taking steps against you at a later date.

13.6 Applicable Laws To The Contract.

These Terms are governed by English law and you can only bring legal proceedings in the English courts.

14. Free Box Promotion

Between 2nd May 2024 to 2nd June 2024 house removal bookings may be eligible to receive free packaging boxes included, up to a value of £200.

  1. The promotion is only available to house removal bookings taking place within West Yorkshire, where both the pickup and drop off locations are within West Yorkshire.
  2. To be eligible bookings must be placed between the above dates; and the date of the move must be a minimum of 7 days from the booking date.
  3. The offer is only eligible to house removal bookings with a price above £300.
  4. The number of free boxes sent will only cover the number of boxes needed to be moved by AnyVan, up to a maximum value of £200.

Terms and Conditions

We like to be as transparent as possible with all of our customers, we would therefore like to draw your attention to clause 8 where we set out AnyVan’s liability to you and in particular where it may be limited.

1. These Terms

1.1 What These Terms Cover.

These are our terms and conditions (Terms) on which we supply the Services to you as a Business Customer.

1.2 Why You Should Read These Terms.

Please read these Terms carefully before you submit your Booking Request Form to us. These Terms include, but are not limited to, explaining who AnyVan are, the services We shall provide to you under the Contract between you and us.

1.3 Definitions Used In These Terms.

Additional Domestic: Domestic Services provided within the United Kingdom and including ferry or water crossing.

AnyVan/Our/Us/We: refers to AnyVan Limited. whose further details are provided at clause 2.1.

AnyVan Quote: the quote given to you by AnyVan in accordance with clause 2.5.1 together with any additional charges as set out in clause 2.5.4 for the requested services.

AnyVan Site: our website, which can be found at www.anyvan.com.

Basic Compensation Cover: is insurance cover :

  1. up to £50,000 including for fire & full theft (full theft is the theft of all of your goods that We are transporting); and
  2. limited up to £100 cover per individual item (and limited to an aggregate total of £50,000); and
  3. included in the Price for every Booking, in accordance with clause 8 & 9.2

Booking: a request for Services made by completing a Booking Request Form.

Booking Request: the process of filling in the online form a customer inputs move details into.

Booking Request Form: the listing process on the AnyVan Site which you will complete and submit to AnyVan and provides AnyVan with the information we require to provide you with the AnyVan Quote.

Business Customer/you/your: you are a Business Customer if you are entering into this agreement for provision of the Services in respect of your business, trade, craft or profession.

Comprehensive Inventory List: a full and complete list of all items and inventory to be transported by us.

Comprehensive Insurance Cover: comprehensive insurance cover covers against physical loss or damage to your goods which can be taken out in accordance with clause 9.3.

Contract: a binding contract incorporating these Terms is created between you and Us when we have accepted your Booking Request, provided you with an AnyVan Quote and you have confirmed that you wish to proceed with the AnyVan Quote.

Customer Care Team: Our dedicated Customer Care Team whose details are set out at clause 2.2.

Domestic: Domestic Services provided within the United Kingdom but excluding any travel which includes crossing water (including any ferry crossing).

Edit: shall mean any amendment or change to any aspect of the delivery of the Services to be provided to include but not be limited to dates, timeslots, contact details, addresses (collection and delivery), items to be delivered, items to be collected, item dimensions and details.

Hourly Rate Job: shall have the meaning given to it in clause 4.

Hourly Rate Vehicle: this has the meaning given in clause 4.3.

Insurer: Fiducia MGA Company Limited.

International: Services provided outside, or which causes Us to provide Services outside, of the United Kingdom.

Job Number: upon Confirming your Booking Request, AnyVan will assign you a Job Number allocated to your Booking.

Job Sheet: the job sheet provided as confirmation that the “job” (Services) was completed, and Services were provided to a satisfactory standard.

Price: the price payable by you to Us for the Services which is based on the AnyVan Quote together with any agreed amendment which has been accepted by you.

Private Customer/you/your: you are a Private Customer if you are an individual and you are entering into an agreement for the provision of the Services wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.

Services: the transportation of goods services provided by Us in accordance with these Terms.

Special Inventory List: a comprehensive list of items which is pre-agreed by us in writing, to be transported by us that fall within the following categories:

  1. Vehicles including cars, motorcycles, bicycles, mopeds and any other motorized vehicle; or
  2. Pianos.

Transport Provider: AnyVan’s sub-contractors who may at AnyVan’s discretion undertake the Services on its behalf.

Urgent Booking:a Booking made with less than forty eight hours’ notice.

Van Size: this refers to the option on the Booking Request Form which allows you to choose the size of van required to transport your goods based on your own calculations, this is opposed to or in addition to a Comprehensive Inventory List and Special Items List.

Volume Size: this refers to the option on the Booking Request Form when requesting an Hourly Rate Job which allows you to choose the volume of the goods that you wish to have transported, in cubic meters or cubic feet, as opposed to or in addition to a Comprehensive Inventory List and Special Items List.

A reference to writing or written includes email, live chat and post.

2. Information About And How To Contact AnyVan

2.1 Who AnyVan Are.

We are AnyVan Limited, a company registered in England and Wales. Our company registration number is 06837274 and our registered office is at 5th Floor – The Triangle, 5-17 Hammersmith Grove, London, W6 0LG. Our registered VAT number is GB 979270568.

2.2 How To Contact AnyVan.

You can contact Our Customer Care Team by:

  1. Telephone 020 3872 3050;
  2. post: AnyVan, 5th Floor, The Triangle, 5-17 Hammersmith Grove, London, W6 0LG;
  3. email: info@anyvan.com; or
  4. visiting the AnyVan Site.

2.3 How AnyVan Will Contact You.

If We have to contact you We will do so by telephone, in writing to the email or postal address provided in your Booking Request Form or by text message to the mobile number provided in your Booking Request Form.

2.4 Business Customers.
  1. If you have confirmed that you are a Business Customer (non-Private Customer) by clicking ‘I am a business customer’ on your Booking Request Form when you enter into the Contract with AnyVan in accordance with these Terms, it will be on the basis that AnyVan are acting as ’principal’. Just to explain some of the legal jargon, a “principal” means that We will be providing the services or will, at Our discretion, subcontract the Services to one of Our Transport Providers but we will always remain responsible for the performance of the Serices to you. If we sub-contract the Services, references in these Terms to “drivers”, “vehicles” etc will be to those drivers and vehicles etc of our sub-contractors. This Contract governs your relationship with AnyVan.
  2. All of Our Transport Providers are verified by Us and provide Us with requested documentation.
2.5 The AnyVan Quote.
  1. AnyVan will supply you with a quote which shall reflect the information provided by you when completing the Booking Request Form. The quote will vary depending upon when the Services are requested and the desired collection and/or completion date.
  2. AnyVan will accept Edits to the Services booked by you up until 8.00am on the day prior to the Services are required. Edits made after this 8.00am cut off time may be accepted by Us at Our sole discretion and you may incur additional charges in relation to such changes. If on arrival at the address provided by you, We cannot gain access to the premises and you are uncontactable by telephone (using the number provided by you on the Booking Request Form) We shall be entitled at our discretion to cease provision of the Services and/or cancel the Services if you cannot be reached and access gained within 15 minutes. In this case, you shall not be entitled to receive a refund of any sums paid to AnyVan and all sums that you have not yet paid to Us shall become immediately due and payable.
  3. If We arrive at the final destination for the delivery of the goods and are unable to deliver those goods after 15 minutes (or 30 minutes when undertaking property removals) then AnyVan shall be entitled to charge a storage fee per day. If after ninety days the goods still remain within Our possession then AnyVan shall be entitled to sell the goods or deal with them as AnyVan think reasonable.
  4. Additional charges may apply if the Services required are materially different to those in the Booking Request Form. If this is the case, We shall have the right to terminate the Contract.
  5. Fees or taxes payable to any government bodies (if moving goods abroad), customs duties or port storage charges are not included in your AnyVan Quote. AnyVan is not responsible for such costs.
2.6 If AnyVan Does Not Accept Your Booking Request.

If AnyVan is unable to undertake the Services, or decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. Accepting your Booking Request is at AnyVan’s discretion.

2.7 Your Job Number.

Upon confirming your Booking Request, AnyVan will assign and notify you of the Job Number allocated to your Booking. Please reference this number when contacting AnyVan.

3. Services and Our Contract With You

3.1 Your Booking.

As set out above, AnyVan will supply you with an AnyVan Quote dependent on your requirements notified in the Booking Request Form. The information you provide on the Booking Request Form is used to produce the AnyVan Quote Any alteration to the information supplied on the Booking Request Form may subsequently alter the Price.

3.2 Services.
  1. AnyVan will arrive at the address provided by you and on the date agreed in your Booking or any subsequent date and time notified by you to us and agreed in writing by AnyVan. Please note that any proposed change to the date and time that the Services are to be provided may result in a change to the Price, which will be notified to you in advance of the Services being undertaken.
  2. AnyVan will load and deliver only the goods agreed in the Comprehensive Inventory List and if applicable the Special Inventory List. AnyVan is not liable for goods loaded that were not included in your Comprehensive Inventory List; or for any miscalculations in relation to Volume Size or Van Size on your Booking Request Form.
  3. Please note that if you wish to make any changes to the Booking, including on the day that the Services are undertaken, all payments must be made to AnyVan, our drivers including any Transport Providers are not authorised to accept any payments directly.
  4. AnyVan will deliver your goods in the same condition as they were in when packed or made ready for transportation. If AnyVan fails under this clause 3.24 please see clause 8 for information on liability for loss or damage. If you (acting reasonably) believe that damage to your goods was caused by AnyVan, written notification including genuine evidence of the damage and loss of value is required within thirty days of the Services being completed. Outside of this time frame, AnyVan is not liable. Our liability will be determined in accordance with clause 8.
  5. The AnyVan Quote shall include moving costs, driver costs and fuel unless otherwise stated. Please review the AnyVan Site and contact our Customer Care Team for detail of additional services and the prices of any additional services AnyVan can offer.
  6. AnyVan reserves the right for environmentally friendly reasons to deliver the goods in a van containing other customer goods so as to pool resources and limit pollution.
  7. Any estimated delivery times or live tracking information given by AnyVan or a Partner is for guidance only and should not be relied upon.
3.3 Services AnyVan Do Not Provide.
  1. AnyVan will not do anything to put our drivers (or those of our Transport Providers) in danger. For example, We will not enter any premises unless properly lit, floored and where safe access is provided.
  2. In order to adhere to permits and insurance, AnyVan will not transport animals or people, unless agreed by AnyVan in writing prior to your Booking Request being accepted.
  3. AnyVan will not agree to do anything where We do not have the requisite qualifications.
  4. AnyVan will not transport illegal, stolen or dangerous goods. This includes goods that in our reasonable opinion present potential danger to our vehicles and/or staff, any other assets or goods that require specialist knowledge or equipment to transport. We are within our rights to destroy, dispose of, and to charge you additional costs incurred should we transport any such goods without our knowledge. AnyVan shall report such goods to the relevant authorities where required to do so.
  5. AnyVan will only transport goods that require special licenses or government permissions if you have all required documentation. AnyVan requires advance warning and agreement in writing to transport such goods. AnyVan will not accept any liability for loss or damage to any such goods and you will be liable for any loss suffered by AnyVan for transporting such goods without prior written agreement of AnyVan and/or without Our knowledge. You will indemnify AnyVan in full for any charges, expenses, damages or penalties claimed against us. AnyVan may, at Our sole discretion, destroy or dispose of such goods for which you will be liable for the costs.
  6. AnyVan will not store any goods other than in accordance with clause 8.8 and clause 10 unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing. Additional charges apply for storage of goods and vary depending on duration.
  7. AnyVan will not dismantle or assemble any furniture unless previously agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  8. AnyVan will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
  9. AnyVan will not take up or lay any carpet or other floor covering.
  10. AnyVan will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  11. AnyVan will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  12. AnyVan will not dispose of any items on your behalf unless it has the relevant permits and/or consent to do so. If payment is required for such permits and/or consent then you will need to pay for these prior to the Service being provided.
  13. For the avoidance of doubt, our drivers shall not be obligated to drive for longer than nine hours per day. It is at our discretion if Services are provided for longer, however, ensuring the safety and well-being of our drivers and complying with legislation is of utmost importance.
3.4 Additional Services
  1. AnyVan may supply additional services (which must be booked through AnyVan) which include but are not limited to; Comprehensive Insurance Cover, packing, disassembly and reassembly of goods, storage, enclosed transportation for vehicles and piano tuning.
  2. For further details and to book of additional services, please visit Our AnyVan Site, or speak with one of Our Customer Care Team on 020 3872 3050. If you decide to book such additional services they will be covered by these Terms.
3.5 The Service Provider.

AnyVan Transport Providers are approved by our dedicated transport provider management team and are assessed by the AnyVan team for suitability and eligibility. If all or any of the Services are sub-contracted to one of our Transport Providers, then references to “We”, “Us”, “Our” and AnyVan will be deemed as appropriate to include reference to such Transport Provider.

4. Hourly Rate Jobs

In addition to the other services we provide AnyVan also provide an Hourly Rate Service (Hourly Rate Job). This allows our customers to book our Services on a time basis as set out below. This clause 4 only applies to Hourly Rate Jobs and will only bind customers who book Hourly Rate Jobs (in accordance with the terms of this clause 4).

4.1 If you wish to book an Hourly Rate Job when completing the Booking Request Form, you must provide a summary of the Services that you require, in sufficient detail to enable us to undertake the Services together with the additional information requested in the Booking Request Form and select the Hourly Rate Job option on the Booking Request Form where indicated.

4.2 You must where indicated in the Booking Request Form provide us with confirmation as to the size of vehicle that you require us to provide and whether you require more than one driver.

4.3 Once AnyVan have received the Booking Request Form, we will provide you with an AnyVan Quote in accordance with clause 2.51. This will reflect the information provided by you when completing the Booking Request Form and the type of vehicle that you have requested (Hourly Rate Vehicle).

4.4 Whilst AnyVan shall endeavour to provide the Hourly Rate Vehicle you requested in your Booking Request Form, this may not be possible and you may be allocated a difference type of vehicle.

4.5 If on arrival to undertake the Hourly Rate Job, the Services that you actually require are in our opinion materially different to the information provided on the Booking Request Form, then We reserve our right to immediately terminate the Contract, you will not be entitled to a refund as it will be considered to breach of the Contract by you, in accordance with clause 7.31.

4.6 In addition to the exclusions set out in these Terms, if you book an Hourly Rate Job transport of the following are excluded:

  1. pianos;
  2. motorcycles; and
  3. any vehicles.

4.7 If when undertaking the Hourly Rate Job and it takes longer than the time that you specified in the Booking Request Form, AnyVan will email you as soon as possible with details of the additional charges you have incurred. Such additional charges must be paid by you to AnyVan within five days of notification by Us to you of such additional charges.

4.8 By entering into this Contract, you acknowledge that the Hourly Rate Job may take longer than the time specified in your Booking Request Form as a result of events outside of our control, however, the additional charges referred to in this clause 4 shall still apply. If the Hourly Rate Job takes in excess of one hour or more than the time required in your Booking Request Form, AnyVan is entitled at Our discretion, to cease providing the Services at this point and you will not be entitled to a refund and the additional charges for any additional time that We have spent providing the Services will still be and payable by you.

4.9 The Price for all Hourly Rate Jobs shall include:

  1. one driver; and
  2. 10 miles of fuel.

4.10 If you request an additional staff member to assist you, the cost will be included in the Hourly Rate Job Quotation and any additional fuel required beyond the 10 miles included will be charged at £0.42 per mile plus VAT and shall be payable in accordance with clause 4.7.

4.11 The following clauses of these Terms shall not apply to you in respect of any Hourly Rate Jobs: clause 3.2.2, and clause 6.1.10.

5. Services Outside Of The United Kingdom

5.1 In addition to all other applicable terms, you must comply with the provisions of this clause 5.

5.2 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for us to be able to undertake the Services required.

5.3 AnyVan will not transport any goods that require a special licence or government permissions for export and/or import.

5.4 Please see clause 8 and in particular clauses 8.1 and 8.3 for limitation of liability.

5.5 The AnyVan Quote will include a time estimate for transit. Times can vary when goods are being transported. AnyVan will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of AnyVan’s negligence.

6. Customer Obligations

6.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, AnyVan is not liable to you for any losses incurred.

  1. You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transport them.
  2. You must provide AnyVan with your current telephone number and email address. If these contact details were to change, you must let Us know immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
  3. Suitable parking arrangements for AnyVan’s vehicles will be made, by you, at your own expense. These include but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises. You will fully indemnify AnyVan if fines or penalties are incurred as a result of your failure to make said arrangements.
  4. Advise AnyVan in advance of how many floors there are at both the pickup and delivery locations and if service lifts are available.
  5. Accessibility information for both pickup and delivery locations is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
  6. You will be present or represented upon collection, loading, unloading and delivery of your goods.
  7. Upon delivery, Anyvan will either ask you to sign an electronic proof of delivery (“POD”) or present you with a Job Sheet which sets out what goods have been collected, transported and delivered. It is identified by the specific Job Number given to you at the time of Booking. You will be asked to sign the Job Sheet or POD as confirmation that the Services were provided to a satisfactory standard.
  8. Fridge freezers must be defrosted (AnyVan is not liable for their contents) and all other appliances must be completely dry with no residual fluid.
  9. All furniture must be empty unless an additional packing service, has been Booked.
  10. An accurate list of goods for transportation is required (Comprehensive Inventory List and if applicable a Special Items List). Amendments can be made but additional charges may apply in accordance with clause 3.4. Or if when making your Booking you chose the Van Size or Volume Size option if the goods exceed the agreed Volume Size or Van Size, additional costs will apply.
  11. All goods must be suitably packed prior to our arrival. A full packing service is available at an additional cost. Please visit the AnyVan Site or contact our Customer Care Team for details of the additional cost.
  12. All payments must be made in accordance with this agreement and all overdue payments will incur interest on a daily basis that is calculated at 3% per annum above the base rate of Barclays Bank plc.

7. Cancellation & Postponement

7.1 Consumers Statutory Cancellation Right.

As you are a Business Customer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable the Contract.

7.2 Postponement & Cancellation By The Customer.

If you wish to postpone or cancel the Contract please notify us, in writing as soon as possible. If you cancel by telephone, We will write to you confirming cancellation. All postponement and cancellation charges are charged as follows:

  1. Domestic
    1. If a Domestic Service is booked and AnyVan receives notice in writing or by telephone more than forty eight hours before the day the Services are due to be provided, there will be no charge. If a Domestic Service is booked and AnyVan receives notice in writing or by telephone less than forty eight hours before the day the Services are due to be provided, you will incur a charge equal to 50% of the Price. If you paid in full upon booking the Services, you are entitled to a 50% refund of the Price.
  2. International
    1. If International Services or Additional Domestic Services are booked and AnyVan receive notice of cancellation in writing or by telephone more than five business days before the date that the Services are due to be provided, there will be no charge. If you paid in full upon booking the Services, you are entitled to a full refund.
    2. If International Services or Additional Domestic Services are booked and AnyVan receive notice of cancellation in writing or by telephone less than five business days before the date that the Services are due, you will incur a charge equal to 50% of the Price. If you paid in full upon booking the Services, you are entitled to a 50% refund of the Price.
    3. If you postpone or cancel the Services (international and domestic) less than twenty four hours before the date that the Services are due to be provided, you will be charged the full Price. If you paid in full upon booking the Services, you will not be entitled to a refund.
    4. If you postpone the Services and immediately re-book, it is at the discretion of AnyVan whether we reduce or waive some or all of the charges referred to in this clause 7.2.
    5. Urgent Bookings are non-refundable if cancelled or postponed.
    6. If you postpone or cancel the Services and as a result of this clause 7, additional amounts are owed to AnyVan, these will be due immediately.
    7. If you postpone or cancel the Services and have a dispute regarding a payment made to AnyVan, a charge pending or an issue relating to the Service, you must notify us as soon as possible, and no later than seven days after the Services have been provided, by contacting our Customer Care Team.
7.3 Cancellation By AnyVan.
  1. If you breach any term of this Contract then AnyVan is entitled to terminate the Contract.
  2. If AnyVan is unable to perform the Services agreed upon Booking, whether through its own fault or as a result of something outside of our control then AnyVan will notify you as soon as possible in writing or by telephone.
  3. If you make a Booking, AnyVan shall use its reasonable endeavours to try and accommodate your Booking. If AnyVan is unable to do so, we are not in breach of the Contract but you will be entitled to a full refund.
7.4 Refunds:
  1. If AnyVan cancels the Contract in accordance with clause 7.31 you will not be entitled to a refund. If AnyVan cancels the Contract in accordance with clause 7.32-3 then you are entitled to a full refund.
  2. If you cancel the Contract in accordance with these Terms, money that is due to be refunded to you will be transferred within five working days of our Customer Care Team receiving a written request for a Refund. AnyVan require confirmation of your bank account details within five days of submitting the request to us by email. The request must be submitted no later than seven days after the date when notification that you are cancelling the Contract was sent.

8. Liability For Loss Or Damage

8.1 AnyVan shall have no liability to you for any reason whatsoever, including negligence for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the Contract other than in accordance with this clause 8. Unless previously agreed in writing and subject to clauses 8.2 and 8.3:

1. AnyVan’s total liability to you for all claims for loss or damage to goods, due to its negligence or breach of the Contract will be fixed at a sum up to £100 per individual item and limited to an aggregate of £50,000 (fifty thousand pounds for all goods when taken together). If all of the goods transported by AnyVan are stolen during the provision of the Services or destroyed by fire, Our liability to you will be limited to a total of £50,000 for all such lost or destroyed goods. If you would like to increase your cover, you can request Comprehensive Insurance Cover in accordance with clause 9.3; and

2. AnyVan’s total liability to you for all claims for loss or damage to your premises or property (other than the goods) in connection with the Contract, is limited to the lower of the cost of repairing the damaged area or a sum of £1,000 (one thousand pounds) and it will only be liable to repair the damaged area.

8.2 AnyVan is only liable to you for loss or damage under clause 8.1 subject to you producing satisfactory evidence that such loss or damage was caused by Us and not by you or a third party. In order for Us to consider whether such evidence is satisfactory, you must notify us within seven days of any loss or damage and provide the relevant photographic/video evidence you are relying on. In respect of any damage, We will require photos of the damage caused at the time of the alleged incident and proof that the item was not in any way damaged previously.

Should you decide to help our Transport Provider with the moving, packing, loading or unloading of any goods, or travel with the Transport Provider in a vehicle, you do so at your sole risk and we shall not be liable for any loss or damage suffered as a result of such actions.

8.3 AnyVan is not liable for:
  1. Damage caused as a result of your actions and/or your breach of these terms.
  2. Perishable items, including but not limited to food and drink.
  3. Damage caused by moths or vermin or any other infestation.
  4. Damage caused by fire.
  5. Damage caused to any furniture packed and/or unpacked by you or a third party.
  6. Normal wear and tear.
  7. Goods loaded and/or unloaded against our advice.
  8. Damage to any goods or premises not caused by us.
  9. Damage or loss caused by you or a third party when packing, loading or unloading them on and/or off our vehicles or otherwise.
  10. AnyVan do not transport live animals or plants unless agreed and appropriately organised upon booking. AnyVan is not liable for harm caused to live animals or plants transported with or without our knowledge.
  11. Damage to your electrical goods (unless you can provide evidence that such damage was as a result of our negligence).
  12. Loss incurred if any of your goods were already damaged or had an inherent defect.
  13. Damage if any of your goods are susceptible to damage including but not limited to breakage, internal spoilage, leakage, malfunctions.
  14. Damage to any collections or documentation including but not limited to stamps, coins, gemstones, share certificates, deeds to properties.
  15. Personal items including but not limited to jewellery, handbags, clothes and hats, unless properly packed and included in the Comprehensive Inventory List.
  16. Any business loss whatsoever. We shall not be liable to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Contract between us; and our total liability to you for all other losses arising under or in connection with this agreement or any Contract arising under it, whether in contract, tort (including negligence), breach of statutory duty or otherwise shall be limited as set out in clause 8.2.
  17. Loss or damage which occurs after the goods have been delivered to you or your representative.
  18. Loss or damage not caused by us or our employees, subcontractors or agents.
  19. Loss which is not reasonably foreseeable.
  20. Damage caused to your goods which are held by us in accordance with clause 8.9 and clause 10.
8.4 Transit Outside Of The United Kingdom.

If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 8.3.1-19 (inclusive), AnyVan are not liable for any goods confiscated, seized, removed or damaged by any customs authorities or any other government agency unless such damage, confiscation, seizure or removal was as a result of our negligence or breach of contract.

8.5 Events Outside Of Our Control.

AnyVan is not liable for any damage or loss if any of the below occur:

  1. Acts of God, including but not limited to flood, drought, earthquake or other natural disaster;
  2. Epidemic or pandemic;
  3. Acts of war, threat or preparation for war, riot, nuclear or chemical containment, change in the law or action taken by a government or public authority, collapse of buildings, fire, explosion or accident and any labour or trade dispute, strikes industrial action or lockouts;
  4. Delay in transit;
  5. Any events which can reasonably be considered outside of our control.

8.6 We will not exclude our liability for death or personal injury caused by our negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.

8.7 None of our employees or subcontractors including our Transport Providers, are independently liable for any loss, damage, mis-delivery, errors or omissions under this Contract.

8.8 Delays In Transit:
  1. If there is a delay in transit or AnyVan are unable to deliver your goods for reasons not caused by our negligence or breach of Contract, we may store them. You may at AnyVan’s discretion be liable for any storage re-delivery costs.
  2. AnyVan will provide you with an estimated time for collection and delivery based on information in our possession. Times may vary due to events outside of our control. We will not be liable for any loss suffered by you as a result of this.
  3. Your goods may be transported with other customer goods. For deliveries other than house moves, delivery may not immediately follow pick up but will be within a maximum 24 hour time frame from collection.

8.9 If you ask a driver to take an item that was not previously agreed with AnyVan and which we believe could potentially damage property due to its size or weight, We will be under no obligation to deliver that item from the lorry into the premises, unless you have agreed in writing to waive our liability in respect of it.

9. Insurance and Basic Compensation Cover

9.1 Basic Compensation Cover is included in the Price. This provides:

  1. cover up to a limit of £50,000 including fire and & full theft (full theft is the theft of all of your goods that We are transporting); and
  2. cover for up to a limit of £100 per individual item for all other damage.

9.2 Comprehensive Insurance Cover is made available to all eligible customers upon booking the Services subject to payment of the required premium. The premium will be calculated according to the value of the goods being carried. Full details of the cover available and our insurance terms and conditions can be found on the insurance policy page of our website found in the footer.

9.3 You shall not take or fail to take any action or permit anything to occur that would invalidate any claim under the Basic Compensation Cover and / or the Comprehensive Insurance Cover (if applicable).

9.4 AnyVan and the Insurer shall not be liable in respect of any claim under the Basic Compensation Cover or the Comprehensive Insurance Cover if and to the extent that you are entitled to make a claim under any other policy of insurance in respect of the matter or circumstance giving rise to such claim.

10. Our Rights To Hold The Goods

10.1 AnyVan has the right to hold your goods (lien) until all money owed under the Contract, including applicable interest, has been paid. This includes costs we have incurred for storage and legal costs.

10.2 If full payment of any monies owed by you to AnyVan is not received within ninety days We shall be entitled to sell the goods or deal with them as We think reasonable and apply any proceeds towards Our costs incurred and the money you owe to us.

11. Complaints

Complaints About Our Services.

If you have any complaints about the Services, please contact our Customer Care Team who will endeavour to review your complaint and make any necessary actions within seven days of the complaint being received.

12. How We May Use Your Personal Information

12.1 Your Personal Information.

We will use the personal information you provide to us:

  1. to Our Subcontractors (including Our Transport Providers) for the purposes of undertaking the Services;
  2. to process your payment for the Services;
  3. if you agreed upon booking the Services, to give you information about similar services that We provide.

Please read our privacy policy to fully understand how we use your data.

12.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.

13. Other Important Terms

13.1 Transferring This Agreement To Someone Else.

We may transfer our rights and obligations under the Contract to another organization and We may subcontract any of our rights and obligations under it without notice to you. AnyVan will ensure that the transfer will not affect your rights under the Contract.

13.2 Transferring Your Rights.

You may only transfer your rights or obligations under the Contract to another person if AnyVan agree to this in advance in writing.

13.3 Rights Under This Contract.

The Contract is between you and AnyVan. No other person has rights to enforce any of its Terms unless expressly provided for in these Terms.

13.4 The Law And The Contract.

Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.

13.5 Enforcing The Contract.

If We do not enforce these Terms immediately, or if you break the Contract and We delay taking steps against you, that will not prevent us taking steps against you at a later date.

13.6 Applicable Laws To The Contract.

The Contract is governed by English law whose courts shall have exclusive jurisdiction over any legal proceedings in connection with it.

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