No, AnyVan is not a broker. AnyVan is a managed marketplace, which means we offer several benefits beyond connecting you with transport providers.

Think of us like Airbnb or Uber, but for removal and large-item delivery. We don’t just make finding and booking a vetted transport partner easier, we bring much-needed reliability, transparency and accountability to a largely unregulated industry. We manage the whole process: including quoting, payment, assigning a team, and handling any surprises on the day or issues afterwards.

Your moving journey starts with a personalised quote including a clear breakdown of costs. Our quotes are largely inventory based, but we also look at  a few other factors, like distance, the size of team you need, and if you’re moving specialist items. AnyVan's nationwide network of transport partners means that we can quote you for any day, to or from anywhere in the country.

Then, we assign a trusted moving expert with the right experience – and the right amount of space in their van – who's already working nearby. We only work with vetted, professional movers who are fully insured and experienced.

You'll receive a link for live driver tracking when they're on their way, and notifications that keep you updated on their ETA.

Of course, moves can be unpredictable, so mistakes do happen. That's why there's always someone with the AnyVan team who's on hand and ready to help – seven days a week.

To put it simply, you wouldn't get that kind of quality control nor effort and care from a broker.

We only work with professional movers who have to pass strict checks before joining the AnyVan platform. Every transport partner must provide proof of goods in transit and public liability insurance, and we carefully review their background, experience, and equipment.

But it doesn’t stop there. After every job, customers like you rate things like how well the moving team did, if they were on time, how they handled your stuff, and how well they communicated with you. Our in-house team monitors performance continuously to make sure standards stay high. If a team is not hitting the mark, we either retrain them or take them off the road. Movers who don’t meet our expectations simply don’t stay on the platform.

The result? You’re always matched with trusted, experienced movers who’ve been vetted by us and rated by the customers before you.

Generally speaking, regardless of what you're moving – from homes to furniture or even cars – we use our managed marketplace technology to provide an instant price and match you with a team working nearby.

This optimises van space, reducing the number of miles travelled, and helps you save up to 40% versus traditional removals. Every team we work with has been approved by us and has the correct cover, so you can book with complete confidence. You tell us what you’re moving, when and where, and we do the rest. But basically, we choose your moving team so that you don't have to deal with juggling multiple quotes and moving teams.

For specialist or international moves, which often have unique requirements, things work a little differently. In those cases, multiple transport partners can provide a tailored quote for your move. It’s still fast (quotes usually start arriving within 20 minutes), but you're able to compare the quotes yourself so you can pick the company that suits you best.

So whether it’s a sofa across town, a full house move across the UK, or an international relocation, the process is built around the same idea: matching you with experienced professionals while saving you time, money, and wasted miles.

Ah, the uniform question! The honest answer is: sometimes. Some of our partners don the AnyVan kit, others prefer not to – largely because they also carry out private jobs beyond AnyVan.

But rest assured, whether your movers turn up in branded shirts or their own gear, they’re still a part of our trusted team. They've been consistently reviewed positively by our customers – otherwise, they wouldn't be there.

In short: you’re in safe, capable hands, with or without the uniform.

Good question! Some of our transport partners choose to drive AnyVan-branded vans, while others stick with their own vehicles. It’s their choice.

What matters is that every mover on our platform has been carefully checked, carries the right cover, and has proven experience, so your belongings are always protected.

And here’s a fun thought: if all of our partners drove branded vans, you’d quickly realise just how much of the UK we cover, and how many brilliant local teams are out there making moves happen every day.

Unfortunately, we can't come and do a survey because we do thousands of moves every single week, and there simply aren't enough hours in the day!

But with so many moves under our belts we've fine-tuned the remote surveying process. Every home removals service comes with a dedicated moving expert who will give you a call to take a detailed inventory to make sure nothing is missed and the price is right, so you’re not paying for more than you need. And, we're more than happy to do a free video survey, which is quick, easy, and just as thorough as a visit in person.

From the moment you book until the last box is off the van, our team will be on hand to help answer your questions.

Here’s how it works. You tell us what you’re moving, when you need it moved, and if you’d like extras such as packing. In seconds, you’ll get a tailored quote. Once you book, we match you with a professional local moving team who’s already working in your area. That’s what keeps our prices low and up to 40% cheaper than traditional movers! It's also how we cut unnecessary miles travelled while reducing CO2.

Every team we work with is experienced, approved, and covered. On top of that, every AnyVan move includes £50k fire and theft cover for peace of mind. On moving day, you’ll get a live driver tracking link, and if you have any questions you can always pick up the phone to speak with our dedicated customer service team, seven days a week.

In short: you get a reliable moving service, backed by nationwide technology and thousands of brilliant local experts. A proper win-win.