We don’t let just anyone behind the wheel. Every moving team used by AnyVan is properly vetted to ensure they have all the right licences and carry goods in transit and public liability insurance. After every job, customers rate things like how well the moving team did: if they were on time, how they handled your stuff, and how well they communicated with you.

If a team is not hitting the mark, we either retrain them or take them off the road. If their rating drops below 4.7 we proactively manage the situation to ensure their service improves. They have to keep their rating at 4.5 stars or above to stay on the platform, but we always aim for higher!

For extra peace of mind, every AnyVan move includes £50k fire and theft cover as standard.

As we've said, less than 0.3% of customers raise a formal complaint with the AnyVan. But if something does go off track, we jump on it straight away. We’ll get to the bottom of what happened, fix things with the customer, and have a word with the driver if needed. Our goal’s simple: keep the standard high and the stress low.

Customers can book with confidence knowing issues are taken seriously and someone is held to account for every move. We have a robust process in place to maintain our service standards, which you can read on our website.

We’re also easy to get hold of – you can WhatsApp us or pick up the phone and give us a ring. Pretty revolutionary for the removals industry, if we do say so ourselves.

No, we're not just a broker, we’re a managed marketplace. There’s a big difference. 

As a managed marketplace, AnyVan offers lots of benefits besides making finding and booking a vetted transport partner easier. We bring much needed reliability, transparency and accountability to an unregulated industry. We manage the whole process, including quoting, payment, assigning a team, and handling any surprises on the day or issues afterwards.

We only work with vetted professional movers, doing the boring bit of checking their insurance and experience so you don’t have to. Every driver must carry goods in transit and public liability insurance.

We make sure you receive a personalised quote with a clear breakdown of costs. Our quotes are largely inventory based, but we also look at  a few other factors, like distance, the size of team you need, or if you’re moving specialist items. Our nationwide network of transport partners means that we can quote you for any day to move to or from anywhere in the country.

Of course, mistakes do happen. So, it's important you have someone to speak to if things don't go to plan. There's always someone on hand to help at AnyVan – seven days a week, even when you're not at your desk.

Think of it this way: brokers are like Gumtree for removals. If you buy an iPhone from a stranger and it ends up having the battery life of a match in a rainstorm, good luck getting Craigslist to cover your costs. You can think of us more like Airbnb. We're a real company making sure things are going according to plan in the background, and fixing it when it doesn't.

We’re not your average moving company. With an NPS score of 74, our customers don’t just like us – they recommend us, again and again. Here’s why customers say they rate us:

Online reviews are a bit like getting the inside scoop from people who’ve been there, done that. With AnyVan, you’ll find loads of them, on Trustpilot, Google, and even here on our own website. They’re open, honest, and cover all sorts of moves. When thousands of people keep giving us top marks, it’s a good sign you’re booking with someone you can rely on.

You can't please everyone, can you?! Yes, AnyVan has bad reviews here and there. That said, the feedback we see on Trustpilot (and other review platforms like Google) is overwhelmingly positive. 

As anyone that has moved before knows well, there's lots that can go wrong on moving day – from traffic jams on the M1 to mislaid house keys. But, when you do 5,500+ moves each week, and you do a great job 99.7% of the time, that will still mean you've got 17 unsatisfied customers.

Of course, every move counts, so we always strive to deliver flawlessly, and when we don't, we do our best to put it right quickly! You can WhatsApp us or email us via info@anyvan.com.

It's always best to catch a mistake before it happens, so make sure you've double checked your booking while you can still make edits (up to 48 hours before the move!). Mistakes like underestimating how much stuff you have to transport, or forgetting to tell us that you live on the fifth floor without a working lift, can cause real delays and unwanted stress!

For peace of mind we always recommend taking out our Protection+ which includes additional compensation cover (see T&Cs).

We aren’t perfect, and we won’t pretend we are. But we strive to keep improving. We’re doing our best!