Coronavirus Publication from AnyVan

AnyVan are continuing to help people move up and down the UK, with the safety and well-being of our customers and Transport Partners remaining our top priority. We are continuously monitoring the Government’s latest Coronavirus (COVID-19) advice and guidelines, taking the necessary steps to avoid any further spread of the virus.

Update - 04.01.2021

Can I move home during lockdown?

We appreciate with all the current uncertainty, moving home is more stressful than ever, but please don’t be concerned about whether your move can go ahead. During every lockdown since March, moving home has always been allowed, we’ve put the guidance by area below:  

England – People are still able to move home during the latest lockdown measures regardless of the tier level, including the latest national lockdown.
Wales – You’re able to move home during the latest lockdown measures.
Scotland – Moving home is allowed in all five levels of Scotland, including the latest national lockdown.
Northern Ireland – Moving home and associated activities are permitted, even during the circuit breaker lockdown.

If your booking can’t go ahead due to COVID-19, we will work with you to reschedule free of charge, at a more convenient time when notice is received within 48 hours of the booking date.

We kindly ask you to notify us immediately if anyone at either the collection or delivery household has any coronavirus symptoms so we can take necessary actions to keep all parties safe.

Update - 19.12.2020

Can I move home during lockdown?

England – People are still able to move home during the latest lockdown measures regardless of the tier level, including the new Tier 4.
Wales – You’re able to move home during the latest lockdown measures.
Scotland – Moving home is allowed in all five levels of Scotland, so long as it can be carried out safely.
Northern Ireland – Moving home and associated activities are permitted, even during the circuit breaker lockdown.

If your booking can’t go ahead due to COVID-19, we will work with you to reschedule, free of charge, at a more convenient time when notice is received within 48 hours of the booking date.

We kindly ask you to notify us immediately if anyone at either the collection or delivery household has any coronavirus symptoms so we can take necessary actions to keep all parties safe.

Update - 31.10.2020

As of Thursday 5th November, England will go into a second lockdown until 2nd December, but this will have no impact on home removals.
Scotland will be in Alert Level 4 until the 11th December.
We have updated the guidance in all areas below:

Can I move home during lockdown?

England – People are still able to move home during the latest lockdown measures.
Wales – You will still able to move house if you can’t delay the moving date until after the short lockdown period is over. Associated activities, such as the removals process, can still take place in line with guidance on working in other people’s homes.
Scotland – Moving home is allowed in all five levels of Scotland, so long as it can be carried out safely. Moves across the border should not be impacted.
Northern Ireland – Moving home and associated activities are permitted, even during the circuit breaker lockdown.

If your booking can’t go ahead due to COVID-19, we will work with you to reschedule, free of charge, at a more convenient time when notice is received within 24 hours of the booking date.

We kindly ask you to notify us immediately if anyone at either the collection or delivery household has any coronavirus symptoms so we can take necessary actions to keep all parties safe.

Update - 20.10.2020

Coronavirus rules now vary depending on where you live in the UK. You may be affected by additional restrictions, with England now divided into three tiers: medium, high and very high. To see the restrictions for each alert level, visit this page.

From Friday 16th, Northern Ireland has taken the decision to impose a 4-week circuit breaker. 

The Welsh Government have also announced that it will bring in a short, nationwide lockdown from 6pm on Friday 23rd October. 

Can I move even if I live in a local lockdown?

England - People are still able to move home in all tiers. Estate and letting agents, and removals firms can continue to work and people looking to move home can continue to undertake viewings
Wales - You will still able to move house if you can’t delay the moving date until after the short lockdown period is over. Associated activities, such as the removals process, can still take place in line with guidance on working in other people’s homes
Scotland - Members of the public are allowed to leave their homes in order to move home
Northern Ireland - Moving home and associated activities are permitted

If your booking can’t go ahead due to COVID-19, we will work with you to reschedule, free of charge, at a more convenient time when notice is received within 24 hours of the booking date.

We kindly ask you to notify us immediately if anyone at either the collection or delivery household has any coronavirus symptoms so we can take necessary actions to keep all parties safe. 

Update - 08.09.2020

As of 4 September, areas under local lockdown in the UK include parts of north-west England, West Yorkshire, Leicester and Glasgow.

Leeds, Middlesbrough, Corby, Kettering and South Tyneside have been added to the government's coronavirus watchlist following a recent spike in COVID cases. Caerphilly will be placed in a local lockdown from 6pm on Tuesday 8th September, where it will not be possible to enter or leave or enter without good reason. Areas of “enhanced support” are also on the rise.

Brits travelling from 7 Greek islands, including Mykonos and Santorini, are the latest destinations to face a 14-quarantine on their return to the UK. These islands are the latest to join countries like Switzerland, Czech Republic and Jamaica on the UK quarantine list. 

Social gatherings above 6 people are to be banned in England from 14th September. Exemptions to the new law include schools, workplaces or COVID-secure weddings, funerals and organised team sports such as football.

With this in mind, extra special measures have been put in place to keep our Customers and Transport Partners safe during these unprecedented times.

What are we doing to keep you safe?

Contact-free bookings: We advise keeping a 2-metre distance, especially while the movers enter your property to perform any packing, dismantling or reassembly services.

Cancellations: Our cancellation policy will be relaxed to allow you to cancel your booking free of charge up to 24 hours before your move date. 

Rescheduling: If your booking can’t go ahead due to COVID-19, we will work with you to reschedule, free of charge, at a more convenient time when notice is received within 24 hours of the booking date.

We kindly ask you to notify us immediately if anyone at either the collection or delivery household has any coronavirus symptoms so we can take necessary actions to keep all parties safe. 

The AnyVan Customer Coronavirus Publication is available to view here.

Update - 31.07.2020

After the recent Governmental announcement to impose a localised lockdown in parts of northern England, we wanted to reassure you that extra care and measures are being implemented in your local area. Areas affected include Greater Manchester, East Lancashire, parts of West Yorkshire and Leicester, where a local lockdown has been in place since last month.

The government states that people, like professional movers, can still come inside your home when they’re doing so as part of their work.

What are we doing to keep you, our customers and Transport Partners, safe?

Contact-free bookings: We advise keeping a 2-metre distance, especially while the movers enter your property to perform any packing, dismantling or reassembly services.

Cancellations: Our cancellation policy will be relaxed to allow you to cancel your booking free of charge up to 24 hours before your move date. 

Rescheduling: If your booking can’t go ahead due to COVID-19, we will work with you to reschedule, free of charge, at a more convenient time when notice is received within 24 hours of the booking date.

We kindly ask you to notify us immediately if anyone at either the collection or delivery household has any coronavirus symptoms so we can take necessary actions to keep all parties safe. 

The AnyVan Customer Coronavirus Publication is available to view here.

Update - 30.06.2020

After the recent Governmental announcement to impose a localised lockdown in Leicester, we wanted to reassure you that extra care and measures are being implemented in your local area.

Here is a reminder of what we are doing to keep our Customers and Transport Partners safe during these unprecedented times:

Contact-free bookings: We advise keeping a 2-metre distance, especially while the movers enter your property to perform any packing, dismantling or reassembly services.

Cancellations: Our cancellation policy will be relaxed to allow you to cancel your booking free of charge up to 24 hours before your move date. 

Rescheduling: If your booking can’t go ahead due to COVID-19, we will work with you to reschedule, free of charge, at a more convenient time when notice is received within 24 hours of the booking date.

We kindly ask you to notify us immediately if anyone at either the collection or delivery household has any coronavirus symptoms so we can take necessary actions to keep all parties safe. 

The AnyVan Customer Coronavirus Publication is available to view here.

Update -22.06.2020

The UK's coronavirus alert level has now been reduced from 4 to 3. Under level 3, the virus is considered to be "in general circulation" and there could be a "gradual relaxation of restrictions".

Joining the reopening of estate agents in England and Northern Ireland earlier this month, the First Minister of Wales has announced the partial reopening of the housing market in Wales from today (Monday 22 June 2020.) Letting and estate agents can reopen their offices and the Welsh Government’s five-mile Coronavirus travel restrictions are lifted for the property sector. The Scottish housing market is due to follow suit on 29th June.

High street retailers and department stores, including auction houses, clothing stores, book shops, and indoor markets have also now opened their doors in England providing they take certain steps to protect customers and staff. This includes limiting the number of customers allowed inside at one time, using protective coverings where necessary, and frequently checking and cleaning objects and surfaces.

In line with government guidance, we are still limiting contact between our customers and transport partners during collections and deliveries. We are continuing to do everything we can to support our customers, partners, the NHS, frontline staff and key workers to keep the UK moving.

The AnyVan Customer Coronavirus Publication is available to view here.

Update -14.05.2020

Recent government easing measures are allowing removal firms to operate more widely, although some adjustments have been made to our usual procedure to maximise the safety of our customers and transport partners. 

Some of the biggest news comes from the housing market. When it comes to being able to move home, England's property market has been released from some elements of the lockdown. The property markets in Scotland, Northern Ireland and Wales remain closed for the time being.

With this in mind, here are some key takeaways from the most recent announcement:

• No work should be carried out by a person who has coronavirus symptoms, however mild. 
• No work should be carried out in the property of someone who is self-isolating or has coronavirus symptoms. 
• We would encourage customers to try to do as much of the packing themselves if possible. If you require assistance, please contact us in advance.
• Please clean your belongings before asking the removals team to handle them. 
• Whilst the removers are in your home, keep internal doors open and minimise contact with the team, maintaining a distance of at least 2 metres where possible. 
• Although it may be a nice gesture, you should not provide refreshments for the removers, but please ensure that a handwashing facility is available.

AnyVan have released a Customer Coronavirus Publication with the most recent information and guidance which you are able to view here. 

We are continuing to do everything we can to support our customers, partners, the NHS, frontline staff and key workers to keep the UK moving.

Update -29.04.2020

Home collection and deliveries are currently in high demand as a result of the current pandemic, and in line with government guidelines, we are still limiting contact between our transport partners and customers.

With this being an ever-changing and fast-evolving situation, we are closely monitoring operations and continuing to put appropriate measures in place.

AnyVan have released a Customer Coronavirus Publication which you are able to view here. 

We are continuing to do everything we can to support our customers, partners, the NHS, frontline staff and key workers to keep the UK moving.

Advice on home moving during Covid - 26.03.2020

This guidance comes from the Government and applies to people buying or selling private residential homes which they intend to live in.
In response to the coronavirus outbreak, those involved in the moving process are asked to allow more flexibility with their usual processes to adapt to the current situation in the UK.

The latest Government guidance (26.03.20) states that work carried out in people’s homes, such as removals, can continue, as long as the inhabitants and the Transport Partners have no symptoms.

Advice to the public

• If possible, try to delay moving to a new house or flat while measures are in place to fight coronavirus.
• A small number of moves may still need to go ahead, but you must take the necessary precautions to ensure that these can happen safely.
• If the property being moved into is empty, then you can continue with this transaction whilst still following the latest government guidance.
• If your new property is currently occupied, but you have already exchanged contracts, all parties need to work together to agree to delay the move or come to an amicable resolution.

Update - 24.03.2020

Following the government's most recent announcement, we wanted to reassure our customers that deliveries are still going ahead as planned. In line with the government’s most recent advice, AnyVan and its operations continue to be classed as essential to the operation of the UK; and our Partner and driver network considered as Key Workers. (info)

Please ensure that if you are creating a booking with us in the coming days, that your needs are entirely essentially and absolutely necessary to help support the key workers during this time.

We are still currently available to help with "click and collect" food orders. We are able to complete these moves as long as we have the order number, address and full name of the person that made the order.

We will update our customers immediately if any circumstances change. Stay safe.

AnyVan and COVID-19 - 17.03.2020

We know that there will be a need for some last-minute flexibility from all sides as we continue to adjust to new precautions. 

For any bookings that can’t go ahead because of the virus within 24 hours of collection date, we will work with you and arrange rescheduling of your booking, free of charge, at a convenient time of your choice.

We are monitoring the situation daily and making sure AnyVan are fully prepared to react to any confirmed cases.

We are ensuring our Transport Providers and office staff are armed with all the support they need to provide a safe working environment, whilst working with local authorities and following local guidance.

Our drivers are carrying out additional care on all bookings. Please also consider implementing additional precautions when packing/unpacking and making hand sanitiser available within your own premises, as well as regularly washing your hands.

Here is a link to the government guidance: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

The World Health Organisation website is also an excellent resource with regards to general hygiene advice and recommendations, which we have summarised below:

• Frequently and thoroughly clean hands with an alcohol-based hand sanitizer or soap and water.

• When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw tissues away immediately and wash hands.

•Avoid touching your eyes, nose or mouth.

•Avoid close contact with anyone who has a fever or a cough.

•Avoid greetings that include physical contact e.g. handshakes.

We take the health and safety of our customers and team members very seriously. We are working hard to try to minimise disruption so that you can carry on as usual. We appreciate your understanding during this challenging time.

We will continue to monitor this situation as a priority, but should you wish to engage further, or if you need further information please do get in touch. 

We will be updating this page with any new information falling in line with the updated government guidelines.