Submitting availability

• How long will it take you to confirm if my availability has been accepted? We accept/reject any submitted availability between 9am-10am every day (Monday to Sunday).
• How do I find out if I've been accepted? You will receive an email if your reservation is accepted or rejected.
• How long is the window open for? There is no window to submit custom availability, you are free to submit your availability whenever you want.
• How many custom reservations can I add per day? One per day, per vehicle.
• How far in advance can I give you my availability? Up until 9am the day before.
• What do I need to do to submit a custom reservation? You'll need to be enabled for journeys on our platform and have a valid vehicle added.

Constraints

• What is the minimum & maximum amount of time a reservation can be requested for? Between 4 to 14 hours.
• What is the maximum distance between the start and end locations for a reservation request? 300 miles.
• What is the minimum available capacity that a reservation can be made for? 5 m3 / Medium wheelbase or above.
• Can I do overnight custom reservations? This is not possible yet.
• Does a reservation request need a full postcode for the start and end locations? Yes. We need a full postcode to price up the reservation accurately; if you're unsure of the exact postcode, choose the nearest one. Only UK Mainland postcodes are valid. Northern Ireland, Isle of Wight, and Isle of Man are excluded.
• Are there any additional points to consider when deciding on reservation length? Allow up to 20 minutes of travelling time at each end of the route. AnyVan requires a minimum of 2 hours in addition to the driving time for loading/unloading. Let's say it takes 3 hours to drive from the start location to the end location; then, we would need at least 5 hours of your availability for us to consider your request as a valid request.
• What is the latest availability I can give you? As we need a minimum of four hours, and our customers' time slots stop at 8pm, the last time slot window you can use is 4-8pm.
• What categories is this available for? Currently, this feature is only available for furniture moves.

Pricing

• What is the minimum price? We guarantee the minimum price, even if AnyVan cannot provide additional work. This price covers a few hours of work mentioned in the confirmation screen. The price is determined based on free time, capacity, team size & mileage.
• Why is there a range of prices? We will look to fill up your capacity as much as possible by directing our customers to your availability. However, this all depends on what we can push towards your slot. For this reason, we add a range from a minimum to a maximum you can earn. You'll earn the standard rate for any additional time and distance required to complete the journey above the minimum fee. The standard journey rate is £15 for 1 person per hour, £25 for 2 people per hour, 30p per mile for fuel.
• Is VAT included in the reservation price? The reservation price does not include VAT.
• How likely is it to go to the top of your range? This all depends on whether we can push enough customers to book on the time/date you have submitted; the earlier you submit your capacity, the higher the chance we will fill it up to the top of the range.
• Why is the price cheaper than your normal journey pricing? To try and get customers to book into your dead miles, we will lower our prices during your slot to try and increase conversion. Due to this, the price is lower than a typical journey, which is not based on dead or empty legs. We hope that by using your empty miles, even if the reservation price is lower, we're increasing your maximum earning potential by filling up those times when you aren't bringing in additional money.
• How does fuel work for custom reservations? Fuel is included in the minimum custom reservation price. Any additional time or distance is paid at our standard journey rate (£0.30p per mile).
• How do I make changes to my AnyVan account? Through your online dashboard or by speaking to a member of our partner support team.

Invoicing

• When do I get paid? If your reservation is accepted, you'll be paid in the normal payment run. You'll need to manually submit an invoice for any unused/minimum reservation fee custom journeys.
• Is the ULEZ/Congestion charge included in the custom reservation price? These will need to be invoiced to us manually and are not yet included automatically under the normal rules applied to journeys.
• I didn't match any of your reservations. Do I need to invoice you? Yes.
• What do I need on the invoice if I have no AnyVan work on the day? To raise an invoice with AnyVan, please use this link: https://anyvanforms.formstack.com/forms/tp_invoice, you will need banking details, TP Username, and your custom reservation code, which will start AVR- include the amount you need to invoice (the minimum price that the reservation was to pay out), add on VAT if you are vat VAT-registered.
• What do I need on the invoice if I got AnyVan work on the day but it was less than the reservation minimum price? You will need to raise an invoice with AnyVan for the difference, please use this link: https://anyvanforms.formstack.com/forms/tp_invoice, you will need banking details, TP Username, your custom reservation code, it will start AVR- include the amount you need to invoice (The difference between the minimum price of the reservation and the job you did on the day), add on VAT if you are VAT-registered.
• Do I need to invoice AnyVan if I’m given a custom reservation? You don’t need to raise an invoice if you’re given a custom reservation above the minimum price.

Cancellations and edits

• What happens if I need to edit the custom reservation? If you edit your custom reservation and it has not been accepted, it will go back into our process to be accepted/rejected by a member of our team - between 9am-10am each day. If the custom reservation has not been accepted, you can edit it at any point. If you want to edit within the 48-hour window, you will need to call the team and be charged 100% of the minimum fee.
• What happens if I want to cancel the reservation? You can cancel completely for free 48 hours before the date. If you cancel within 48 hours, you'll be charged 100% of the minimum fee. This is due to us advertising your capacity to customers and lowering our price to maximise your empty miles; we will lose money on the job if you cancel within this window.
• What happens if I can't fit the job into my van as the customer has additional items (OJA)? As normal, please call and speak to the on-the-day team.